The Executive Director for the University of California Telehealth Initiative will collaborate with faculty and administrators at all six human health sciences campuses to facilitate the prioritization of system-wide telehealth program development. The incumbent will provide strategic planning, analysis and recommendations regarding use case priorities based on clinical capacity, UC system/ California need, operational readiness, and the strategic priorities of the campuses.
Once use cases are approved by the executive steering committee, the incumbent will conduct operational planning of the different use cases and have full operational oversight and responsibility for their implementation. This is a highly matrixed position that includes establishing a vision, convening the appropriate teammates to address technical design and implementation, workflow design and implementation, create a training plan and identification/ resolution of relevant policies, procedures and regulations. The position will also be responsible for the subsequent monitoring and fine tuning of use cases so that their success is optimized. The first use case to be implemented is anticipated to be tele-psychiatry to support student health services.
The desired skill set is described in detail below. In general the Executive Director will facilitate program decisions, establish budgets, timelines and teams, and bring together the key stake holders to ultimately support innovative and timely models of healthcare delivery. The ideal candidate should have high level program and project management skills and strong experience with and understanding of connected health/telehealth operations. Experience within the University of California is strongly preferred given the complexity of the organization.
The 50-100% FTE position reports directly to the Physician Champion for UC Telemedicine located at UC San Diego, who is also the Associate Dean for Clinical Affairs at UC San Diego.
Leadership and matrixed management of all of UC Telemedicine consortium activities cutting across multiple campuses. This position will be responsible for developing a vision and effectively communicating it within a highly matrixed, multi campus academic medical system.
Establish, with the UC Telemedicine Consortium Executive Steering Committee, the overall timeline and interim milestones for the different UC Telehealth use cases. It is anticipated the first use case will be tele-psychiatry to support UC student health services. Apply critical thinking and analysis to recommend adjustments and mitigation strategies to keep projects on-time.
Analyze current workflows regarding patient referral and use process mapping techniques to design and recommend revised workflow to implement use cases. Communicate new workflow effectively with stakeholders. Design the pilot/ phase 1 implementation plans.
Train and support users during implementation, adapting style for various learners. Connect feedback from training sessions and users to the Project Team for ongoing refinement of the initiative.
Serve as liaison to the UC system IS teams as needed for EHR implementation and support needs and to coordinate time line and testing.
Utilize strong project management techniques to provide overall leadership for the use case implementation and future clinical programs across UCs.
Establish effective partnerships with leadership, clinicians and staff at the participating UC campuses necessary to implement telehealth and connected health programs.
Full operational responsibility for the implementation and oversight, including financial accountability, for the agreed upon use cases.
With colleagues in financial services, perform business modeling to analyze financial implications. This includes Identifying, analyzing, recommending and facilitating third party reimbursement and contract arrangements.
Evaluate new use cases and make recommendations for timing, resource requirements, impact, and ability to scale.
Apply an understanding of the regulatory and policy environment related to Virtual Care and Telehealth and these types of models of care. Able to translate issues effectively to legal counsel, compliance office, health information management, business contracts, and professional billing group to effectively prepare operating procedures.
Collaborate closely with Telehealth Medical Directors at the participating UC campuses to recommend evaluation metrics for project that examine the impact on access time to specialty services, patient/provider satisfaction, utilization of external providers/urgent care, etc. Develop the data collection methodology and the tracking system to evaluate effectiveness of use cases.
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