This position is responsible for providing support to the College of Liberal Arts (CLA) Student Services and CLA departments by coordinating orientation database information as well as mass communication efforts related to multiple orientation messages to various enrollment types. This position establishes processes for and manages orientation registration and readmission processes. This position acts as a problem-solving resource for orientation, registration, readmission, reduced credit load and various other college and University processes due to expert knowledge of University-wide policies and practices. This position requires a broad appreciation for University policies and procedures in relation to student accommodation in order to act as a liaison with multiple departments to coordinate appropriate disability accommodations for orientation students and student registration. This position exercises independent judgement and expert knowledge of University and college policies and practices in regard to providing support for and managing complex interpersonal communication, in-person and via email, with students, staff, parents, community member and colleagues in CLA advising. This position is also responsible for supervising, including hiring, training and directing the work of several student Peer Advisors, Office Assistants, Advisors, and Front Desk Support Staff related to orientation, the University’s reduced credit load process, and the college’s readmission processing.
Responsibilities: 40% New Student Orientation Operations - Manage various aspects of CLA new-student orientation including: review of new student checklist completion, date selection, placement testing, problem solving, and course registration activities. - Serve as a liaison for CLA Student Services and the Office of Admissions with individual student admission updates and revocations. - Prepare open course list in preparation for over 40 orientation days annually, updating the report for accurate open course options that fulfill liberal education requirements, helping to ensure a meaningful registration for new students. - Manage registration lab procedures and training including a liaison role for training with all peer advisers and new full-time staff. - Supervise 3-4 student employees working in the Orientation registration computer lab. Recruit, hire, and approve time for these student employees. - Responsible for reviewing records of newly admitted students to ensure accurate coding by Admissions. - In consultation with the UGE communications team, manage communications via mass email with newly admitted students regarding information on New Student Checklist, Orientation, and Placement Tests throughout orientation. - Serve as a member of Orientation committees (Orientation Steering, New Student Checklist, and Peer Training and Support committees), to revise materials and information distributed to incoming students, and at staff and student employee trainings. - Serve as a liaison for CLA Advising and Disability Resource Center with orientation accommodations. - Plan and coordinate registration lab procedures for a select number of international exchange students with the Office of Global Programs and Strategy Alliance, CLA Transfer team and CLA Academic Advisors. - Train new full-time staff and all student staff on the Orientation Database and the Schedule Builder online registration tool.
35% Communications and Public Contact - Responsible for responding daily to inquiries via four different CLA email accounts. - Review, update, and send mass emails, in consultation with the UGE communications team, for various populations of 14,000+ CLA undergraduate students regarding University policies and deadlines throughout the semester, through Salesforce Marketing Cloud. - Conduct initial intake of student, staff and faculty traffic (in-person and phone), and respond to inquiries related to advising, orientation, registration, readmission leave of absence, directed study, and student records. - Make appropriate referrals and identify accurate resources. - Distribute, collect and route CLA and University forms via email and in-person. - Serve as a resource for CLA Student Services in regard to student record processes by explaining process requirements, exemptions, and recommendations. - Participate as a member of the Commencement committee, including serving in roles day-of. - Serve as liaison for CLA Student Services and Advising on International Student Liaison committee.
25% Student Records Management and Problem Solving - Independently problem-solve challenging issues related to admission, discontinuation, registration, and orientation. Ensure quality assurance in these areas. - Manage Applications for Readmission and 13 Credit Exemption request processes for entire CLA population. - Work in Collaboration with Assistant Director of Student Support on small number of 13 Credit Exemption requests that require additional review - Communicate in a liaison role with the Office of Admissions and the Office of the Registrar, a division of Academic Support Resources in regard to registration errors and updates. - Recommend updates and enhancements to registration and orientation databases for the purpose of more transparency for students, staff and faculty and more efficient functionality. - Explain complex college and University-wide policy and procedures that relate to registration, readmission and 13 credit exemption to students, staff, faculty, prospective students and parents. - Maintain Readmission database - Act as a liaison with One Stop Student Services in conjunction with student registration concerns and issues with forms.
Required Qualifications - High School Diploma/GED and five years related experience to include project management. . Related coursework may substitute for up to two years of experience. - Demonstrated computer literacy, including writing documents in MicroSoft Word, basic use of MicroSoft Excel (including formatting spreadsheets and workbooks, using formulas, and data sorting), database(s) usage, and internet usage (including e-mail, web searching, and Google Drive.) - Proven ability to work independently and collaboratively and manage time effectively. - Experience working in a large institutional setting with multiple departments. - Experience fostering an inclusive environment and appreciative of differences in the workplace. - Demonstrated evidence of a commitment to promoting a culture that respects and advances diversity and inclusion. - Demonstrated ability to work effectively in informal and formal teaming arrangements with individuals from diverse communities and cultures. - Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles. - Excellent skills in communication (written and oral) and experience communicating with a diverse audience. - Demonstrated ability to problem solve
Preferred Qualifications - Experience working with Salesforce Marketing Cloud - Familiarity with liberal arts programs and university-wide student support services - Familiarity with University of Minnesota advising and student support services - Familiarity with admission processes and coding - Familiarity with orientation planning and function - Familiarity with University and College of Liberal Arts policies and procedures - Demonstrated independent critical thinking skills - Demonstrated ability to use web-based advising software or other technologies used to support student success to include: APLUS, Peoplesoft (specifically, student inquiry and student data), the University Orientation Database, ASTRA room scheduling, MyU Reporting Center, Academic Progress Audit System (APAS), Google Drive (specifically Docs, Sheets & Forms), the entire MS Office Suite (specifically Access)
Internal Number: 333187
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.