Under the direction of the Associate Executive Director, the Member Engagement Director leads the day-to-day operations of the Membership and Health & Wellness Departments and is dedicated to the advancement of membership at the McGaw YMCA. This position develops strategies to increase membership: including acquisition of new members, member engagement, and member retention. The Director is responsible for providing outstanding service to members, residents, program participants, and guests, in accordance with the Staff Promise, association guidelines, procedures, and initiatives. The Director also engages and builds collaborative relationships with community organizations.
This position requires an individual with very strong relationship building and leadership skills, accountable for total operating revenue of over $4 million, with over 12,000 members and participants being served annually. In addition, this position requires an individual with a deep commitment to diversity and inclusion; access and equity.
Bachelor's degree in related field preferred or equivalent combination of education and experience
A minimum of 5 years of supervisory experience in customer service, YMCA experience preferred
Strong interpersonal skills and the ability to effectively interact with a diverse population are required
This position requires the ability to motivate and support leadership staff
Excellent written and oral communication skills, highly organized and able to multi-task
Proficient in Microsoft Office, ability to learn various software systems to support daily operations
Bilingual English/Spanish preferred
About McGaw YMCA
Founded in 1885, the McGaw YMCA is an open, charitable membership association. Our mission is to promote growth in spirit, mind and body through programs and services that strengthen community for all people in Evanston. The McGaw YMCA has a long history of supporting youth development, healthy living and social responsibility.
While McGaw has all of the features of traditional YMCAs (gym, exercise and aquatic facilities), it has a number of facilities that make it unique among its counterparts nationwide. These include a men’s residence, a NAEYC-accredited children’s center, and a residential camp in Michigan that welcomes more than 1,800 youth every summer.
Among its many offerings for people of all ages, McGaw is a respected provider of programs for all youth in the community. These programs promote academic readiness and success through specialized instruction, enrichment activities, tutoring and mentoring. They include Head Start, a residential camp in Michigan and MetaMedia, a digital media program and maker space for middle school youth.