Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Working within the Decision Management team you will be working with a team of analysts supporting Data and Analytics and Marketing Insights and Delivery across Citibank and our white label business partners. Collaborating with Product and Marketing to drive revenue and customer engagement in an agile form of engagement. Leading junior analysts in there training and development in particular around statistical analytical approaches is a fundamental part of the role. Leveraging your background in analysis, campaign delivery, reporting to drive value for the business and the customer
Drive the engagement between business (product/marketing/channels) to get the optimum outcome for the customer and the bank
Manage end to end campaign delivery through Strategy and Planning, Build, Activation
Design and deliver functional flows to better customer experience
Own the strategy of customers communications by proving Strategy in a test and learn environment
Helps stakeholders and junior analysts deliver, provide technical / non -technical guidance as required
Develop automation solutions to validate the data integrity of deliverables and ensure quality of deliverables
Communication: Effectively communicate strategic considerations with team, risk and challenges to partners and senior management.
Relationship Management: Interact regularly with Partner leadership to set and manage expectations aligned to group capabilities and work to deepen existing relationships
Share best practices across SIS groups and implement best practices, drive data and analytics solutions
Master's Degree in Finance, Economics, Mathematics, Statistics, Business Administration, Operations Research, Information Technology, Information Systems, Computer Applications / Engineering from a premier institute
Bachelor degree holder from the above faculties with additional 5 year of experience
MA/Agile/Six Sigma qualifications looked fondly upon
Strong Communication, client facing skills and metric driven communication to all parties
10+ years of relevant work experience with extensive working knowledge of MIS REPORTING/Campaign Delivery/Analytical process, with particular emphasis on Customer
SAS and/or SQL programming experience
Domain knowledge in the Cards and Banking is a must, knowledge in Unsecured Lending and Mortgage will advantageous
Experience in Credit Risk, Credit Card Fraud, Collections, Credit Operations reporting will be considered favorably.
Proven ability to project manage new complex MIS creation, Campaign Delivery or Data Management initiatives within tight timelines
Solution Design across SAS/EAP/Tibco/Teradata/Salesforce
Business Key Drivers to deliver insights that drive revenue
Worked with offshore business partners as well as external parties
In addition to the above, successful candidates must have:
Proven skills in handling multiple projects simultaneously
Excellent project management skills
Strong team leadership
Strong analytical skills with ability to provide data-backed analysis.
Hands-On knowledge on SAS( Advanced ), MS SQL Server, UNIX, MS Office
When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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