The Project Manager III, under general direction, is customer service-centric while managing a wide variety of project and system implementation activities.
Project Management (PM)
Supports and drives timely implementation of assigned projects, within budget, and holding to scope while maintaining close working relationships with campus stakeholders to elevate the customer experience.
In line with business strategies, set and continually manage project expectations with team members and other stakeholders. Conduct meetings with stakeholders to schedule and coordinate project activities.
Follows up with project team members to get status updates, send task reminders, and elevate potential risks to PMO Director and project's Executive Sponsor(s).
Executes projects according to established goals for project delivery. App lies current best practices throughout the project lifecycle. Contribute to further best practices and tools for project execution and management.
Tracks budgets vs actual expenses for all PMO-managed projects. Provides input on designated budget.
Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
Maintains project team online spaces to facilitate project team documentation and communication needs.
Provide technical, database, and system support at a high-level for assigned software implementations. This could mean developing custom reports, creating technical documentation, or system process analysis to drive configuration decisions.
Contributes to IT projects by acting as the system implementation specialist on a diverse set of software implementations.
Works to resolve software, hardware, and configuration problems with the 2nd and 3rd level support engineers.
Ability and proactive willingness to learn and understand software and the mechanics of their implementation and deployment.
Business & System Process Analysis (BPA)
Leads requirements gathering sessions to collects, analyze, review, document, and define business process and system scope based on business needs and requirements.
Coordinates the creation of detailed functional and technical system specifications. Designs data reporting and business intelligence systems to meet client and university needs.
Develops and/or reviews complex system documents to convey business requirements and support efficient system design and/or configuration.
Develops, documents, and revises system design procedures, test procedures, and quality standards. Conducts tests and inspections of products, services, or processes to evaluate quality or performance. Participates in user acceptance testing and testing of new system functionality .
Change Management (CM)
Support communication efforts through the design, development, delivery, and management of project-related communications.
Apply a structured methodology and lead change management activities.
Identify, analyze, and prepare risk mitigation tactics.
Draft and submit change orders, sub-contract requests, and statements of work, when necessary.
Act as point-of-contact (POC) for contracted vendors, review and approve invoices for payment, and track vendor work and deliverables; be a liaison between the project team members and vendors
Performs other duties as assigned.
Education & Experience:
Bachelor's degree in applicable field and five years of experience working with business systems in an implementation and/or technical support capacity
Solid project management skills working on challenging, technical, customer software implementation projects
Ability to ramp quickly and learn through any means necessary to get up to speed and maintain subject matter expertise on product and service offerings
Proven ability to deliver against tight deadlines and manage multiple priorities.
Fluent knowledge of MS Office Suite, specifically related to productivity tools as well as Microsoft Project
Ability to drive multiple work efforts of varying levels of complexity, multitask, and work cooperatively with others
Knowledge of mentoring, negotiation skills, vendor relations, advanced client relations, business acumen, and persuasive communication
Good understanding of both IT change management and people change management principles including a solid understanding of how people go through a change and the change process
Resilient and tenacious with a propensity to persevere
Ability to influence others and move toward a common vision or goal
Demonstrated excellence in written communication, analytical, interpersonal, and organizational skills; demonstrated ability to effectively translate, simplify and communicate technical information to diverse groups of stakeholders
Strong diagnostic and problem solving skills; problem solving and root cause identification skills
Ability to work effectively with minimal supervision, as well as in various team structures
Self-motivated and resourceful with a high level of energy and drive for achievement; highly selfÂ-driven and self-motivated
Team oriented, user-friendly, and able to elicit welcoming customer engagement
Benefits: Texas A&M University - San Antonio offers an excellent set of benefits, including medical/dental/life/disability insurance coverage and paid vacation and holidays. Further, we actively support flexible working and are happy to consider alternative work patterns, taking into account your needs and the needs of the team or division that you are looking to join.
Please make sure to provide the following documents:
2) Cover Letter to include three professional references
For detailed instructions on how to apply for any positions on our website, please use the following link:
Internal Number: R-023955
About Texas A&M University - San Antonio
Texas A&M-San Antonio provides affordable higher education opportunities to students from over 30 counties in the surrounding South Texas region, and has graduated over 5,000 students who are career-ready in a variety of in-demand fields such as education, business, information technology and cyber security, criminology and biology.