The Programs Coordinator has the primary responsibility of providing administrative support and coordination for a wide variety of client-partner programs, at the direction of client account leads. This position provides the unique opportunity to serve on multiple staff teams and to work with a variety of mission-driven organizations. The person in this position will assist in handling day-to-day operations which may include: responding to member inquiries via phone/email, database management (entries and reporting), meeting and event support, volunteer management, committee meetings, and other administrative support tasks, as necessary.
The Programs Coordinator must be adaptable, detail-oriented and self-motivated and demonstrate the ability to collaborate with other employees in fast-paced, flexible environment. The focus of this job is on producing high-quality detailed work based on established standards, guidelines and procedures. Precise consistent work output is essential, which requires patience and a willingness to handle and complete one task at a time. Job knowledge and competency is built through structured step-by-step training and positive, supportive coaching from management and peers. Consistent, error-free work based on defined standards are key measures of job performance success.
Experience & Skills Required and Preferred
A Bachelor’s degree, professional certification or equivalent years of experience
1-3 years’ work experience, preferably in a project management or administrative support role
Experience working with professional/trade associations/nonprofits is preferred
Excellent verbal & written communication skills (in-person, phone and email communication)
Database management experience; preferably with web-based CRM or AMS Software/Management System and/or knowledge of FileMaker Pro
Ability to produce high-level, accurate work on tight deadlines
A "rolled-up sleeves/get it done" approach to work and role in company
Highly developed customer service skills are critical in this role
Excellent interpersonal skills: patience, compassion, outgoing, tactful, flexible and professional
Advanced knowledge of Microsoft Office Suite and proficiency with a variety of computer/technology tools; preferably with Mac OS (SAM is a Mac environment)
Detail-oriented, with highly developed organizational, problem-solving and time-management skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment
Demonstrated ability to balance independent work with team collaboration
Must work well in completely open and flexible office space environment
Comfortable managing competing priorities and competing leadership styles
Willingness to seek, provide and accept feedback
Self-driven, adaptable and flexible to change
Willingness and ability to travel outside of Austin for limited multi-day events
Willingness and availability for calls and meetings outside normal business hours, when needed, due to the volunteer schedules
About Strategic Association Management
Strategic Association Management (SAM) is an association management company (AMC) providing professional management services for a diverse array of organizations. An AMC provides creative staffing, strategic and administrative solutions for association and non-profit organizations. At SAM, a team of experienced professionals takes care of day-to-day operations—increasing efficiency and enabling scalability—so volunteers are empowered to pursue their organization’s mission. Through long-term partnerships, our clients experience organizational sustainability, growth and, ultimately, transformation.