The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. With a technology hub in the Research Triangle area (Cary, North Carolina) devoted to delivering customer-centric world-class service, we’re excited to find highly skilled talent to join the MetLife GTO family.
The Application Maintenance and Support Application Root Cause and Remediation team focuses on improving system stability and quality by eliminating chronic and repeat incidents; minimizing their impacts on production systems through effective root cause investigation. The Production Management Senior Analyst is a hands-on software development role responsible for day-to-day activities including the investigation and resolution of problems, analyzing team performance metrics, building relationships and collaborating in teams using agile practices, such as Scrum and Kanban.
Work with product owners and technology teams to assist with prioritization and collaborate on a daily basis
Manage transparent and trusted communication of problems tickets with stakeholders, monitor work queues for appropriate action
Perform/approve/validate Root Cause Analysis (RCA), date data updates, break-fix coding and/or scripting
Perform code reviews, maintain coding and security standards
Proactively learn products and code base, facilitate daily standups and promote continuous improvement to maximize productivity
Provide business and technical understanding through team brainstorming to address challenges and develop solutions
Essential Business Experience and Technical Skills:
Bachelor’s degree in Computer Science, Information Systems, or related field
3+ years of related IT experience
3+ years programming in J2EE, Java, JSP, SOAP, Web Services, Java Script, HTML, XML, SQL on relational DB’s such as Oracle and IBM UDB
Strong verbal and communication skills, self-motivated and takes initiative and comfortable working in a fast-paced, multi-tasking, dynamic environment with strong analytical thinking and end-to-end problem-solving skills
Knowledge of agile frameworks like Scrum and Kanban and experience working with offshore team and vendor
ASE, CSM or SSM certified
Experience in production support, application development, infrastructure or technology operations
Understanding and experience in ITIL framework
Understanding of DevOps principles
Previous use of monitoring tools, such as AppDynamics
Finance/Insurance industry experience
Service Now and Jira Experience
Ability to lead others
Internal Number: 110312
At MetLife, we put customers at the absolute center of everything we do. In fact, we believe technology will transform the customer experience and are investing nearly $300 million in new technologies that will help us innovate and develop new products and services to better serve our customers.We're actively seeking world-class talent for the GTO division, building a diverse, global and highly skilled workforce that is passionate about the same things we are — pushing ourselves to learn and grow, to be efficient, to share experiences and knowledge and to collaborate as a global team.