1) The Director, Operations and Infrastructure for The University of Chicago Booth School of Business (Chicago Booth) Information Technology Department is primarily responsible for building and maintaining a reliable and high performance infrastructure and application support environment.Â
2) This person will provide technical leadership and strategic vision for all aspects of the schoolâ™s data center, systems, storage, email and application support for the four Chicago Booth campuses (Hyde Park, Chicago downtown, London and Hong Kong).Â
3) This role is responsible for a team of eight systems, application and database administrators; Chicago Booth requires high availability and high reliability in a 24/7 operation.Â
4) Plan, direct and manage the operation of Boothâ™s systems and network infrastructure; this includes numerous hosted Windows and Linux departmental servers, application servers, database servers, file and print servers, backup services, email servers and gateways, DNS, DHCP, and Active Directory.
5) Manage and maintain the enterprise storage and Storage Area Network (SAN) environment including troubleshooting, performance planning, capacity, and continuity planning.
6) Lead in the planning, design, documentation and implementation of new systems, storage & virtualization technology.
7) Maintain the enterprise virtualization environment (VMware), including troubleshooting, performance monitoring and optimization, capacity, high availability and continuity planning.
8) Work with IT Applications director to manage and maintain development, test, staging, and production environments.
9) Maintain Booth's Disaster Recovery infrastructure and documentation, ensuring systems and applications are adequately protected according to their SLAs; schedule, run and report on bi-annual Disaster Recovery tests.
10) Work with IT Security to maintain continuous risk assessments and reviews of critical systems and identified threats.
11) Use the ITIL (IT Infrastructure Library) best-practice framework to enhance processes and procedures for delivering high quality services that are aligned with business needs and objectives.
12) Manage and oversee the planning, design, implementation and documentation of all new infrastructure projects and upgrades to existing infrastructure.
13) Provide regular project status updates on schedule, budget, and deliverables in Project Portfolio Management (PPM) meetings.
14) Work with the CIO and peers to develop standards and operational procedures that support current and future operational needs.
15) Collaborate with other IT directors to establish well-defined processes and agreed upon schedules for projects and school-wide initiatives.
16) Maintain departmental metrics and uptime statistics.
17) Ensure timely resolution of service incidents and completion of service requests.
18) Ensure compliance with Booth IT Change Management procedures.
19) Manage and oversee the planning and deployment of updates to production applications, and post-production confirmation of successful implementation.
20) Manage the production support function including establishing procedures, monitoring, troubleshooting issues, and escalation with vendors and internal IT teams.
21) Drive continuous improvement efforts is areas of responsibility.
22) Recruit, hire, evaluate and coach staff, ensuring staff are fully trained in the technical aspects of their job and establish documentation requirements to maintain technical control and security.
23) Foster a positive team environment in which roles and responsibilities are clearly defined and in keeping with industry best practices.
24) Lead staff in the adoption of new processes, tools, policies and procedures.
25) Manage a staffing plan â“ coordinate resource availability and staffing levels.
26) Work a flexible work schedule to ensure appropriate coverage, with direct reports.
27) Manage the Operations annual budget.
28) Negotiate and manage operations vendor contracts.
29) Plan a cost competitive and efficient operations environment â“ report performance against Service Level Agreements (SLAs).
30) Evaluate and recommend new technologies.
31) Interface with the central university IT department on common projects, services and support issues.
1) Very strong customer service orientation.
2) Characteristics of sound judgment based on information available to support good decision-making.
3) Outstanding interpersonal and communication skills, highly articulate in both oral and written forms, translating complex technical concepts into non-technical language,.
4) Proven IT technical leadership with strategic planning and staff development skills.
5) Proven technical experience with broad knowledge and support of networks, servers systems, applications, databases and messaging technologies.
6) Knowledge of Storage Area Network (SAN) and backup technologies.
7) Knowledge of virtualization technologies and topology designs.
8) Working knowledge of system and network management frameworks.
9) Knowledge of Microsoft SQL Server (2012/2016) and database administration.
10) Strong project management skills, including experience with large-scale projects, working effectively across organizational boundaries and disciplines.
11) Strong team-building skills with technical and non-technical staff.
12) Excellent supervisory skills.
13) Proven ability to plan and operate within operations procedures and Service Level Agreements.
14) Ability to work successfully under pressure and to meet deadlines.
15) Ability to work successfully as member and leader of a team.
16) Expertise in operations technologies and processes, including EMC Unity/Isilon, Red Hat Linux, Windows 2012/2016, and Cisco firewall technologies.Â
1) Bachelorâ™s degree in technology field or management.
2) Masterâ™s degree.
1) At least ten years of experience in a production environment supporting enterprise systems, including server hosting, security and information protection and replicated disaster recovery architectures.
2) At least five years of management experience with project and operational budgeting oversight.
3) Experience with IT Infrastructure Library/IT Service Management and formal change management controls, ITIL certification.
4) Experience with vendor evaluation and relationships management; Request for Information (RFI) and Request for Proposal (RFP) writing experience.
2) Cover letter
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Internal Number: JR06393
About University of Chicago
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.