As a key member of the IT Services leadership team, the Director, Enterprise Technology Services is accountable for the management and delivery of enterprise technology services including compute, storage, network, and infrastructure services. The Director will guide strategic planning, enterprise technical architecture, engineering, and operations for the campus' IT infrastructure, including the campus network, communications systems, data center, computing platforms, storage, and ancillary support systems. Ensures mission-critical information technology services are highly available, secure, and effectively delivered while managing the cost of service delivery. Conducts short? and long?range planning to support the enterprise information technology requirements of the UCLA campus; participates in technology forecasting, tracking, and planning to ensure that emerging technologies are effectively supported. Collaborates with campus IT leaders in the coordination and delivery of cost-effective campus?wide IT services. Possesses significant authority and responsibility to guide the utilization and implementation of advanced technologies to enable realization of academic, research, and administrative strategies.
The Director provides technical advice, guidance, and assistance to IT Services leadership. Represents the campus in system-wide initiatives, projects, conferences and shared-service strategies. Establishes infrastructure standards for the organization and is accountable for their effective application. Ensures achievement of technology targets that have a significant impact on the overall success of the division and the University. Directs large and complex programs impacting broad constituencies across the UCLA campus. Articulates goals, formulates plans, manages significant human, financial, and physical resources. The Director is responsible for administering policies, providing sustainable stewardship for university resources, and continuous improvement of technology operations for business-critical infrastructure of enterprise scope; directs and manages hiring, performance management, professional and technical skill development to ensure organization is able to support the needs of the campus community.
Minimum of ten years of experience managing large, complex enterprise systems organization with an emphasis on computing and/or network infrastructure; demonstrated ability to manage teams and resources to effectively deliver highly available, mission-critical systems and infrastructure. Oversee multiple teams within an assigned function/area with common objectives; sets strategy for assigned function.
Demonstrated experience with managing fiscal resources for an IT organization; develops budget, conducts forecasting and variance analysis; utilizes financial concepts such as return on investment.
Demonstrated experience developing and managing effective professional relationships with staff, business partners, stakeholders, and key executives within a large organization.
Expert knowledge of program and project management methodologies and tools; track record of success in managing large, complex, enterprise-wide IT projects.
Skill to accurately develop complex project plans, resource requirements and project cost estimates; ability to deliver projects within budget, using resources efficiently and effectively.
Demonstrated experience in leading large teams, overseeing managers and developing staff.
Demonstrated success in applying emerging technologies and innovations to improve the ability to deliver products and/or services more effectively.
Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization; ability to use standard English grammar and punctuation.
Bachelor's degree in Computer Science, Engineering, Information Systems (or related) OR ten years of relevant professional experience and education.
Master's degree in Business Administration, Computer Science, Information Technology, or related (Preferred).
Professional experience working within higher education information technology (Preferred).
Internal Number: 31106
About UCLA Information Technology Services
UCLA Information Technology Services is largest provider of technology services to the university. We partner with many academic research and administrative units throughout UCLA to enable their mission, enhance their effectiveness and allow them to leverage cost effective IT infrastructure. We serve more than 60,000 students, faculty and staff through enterprise applications, information management, collaboration solutions, computing platforms, storage, data center facilities and the campus-wide voice and data networks.