Requisition Number: 03024726 Final Filing Date: 09-17-2019 Closing Date: Payroll Title: BUS SYS ANL 4 Number of Positions: 1 Salary: $6,150.00-$12,991.67/MO Appointment Type: Career Appointment Description: 100% FTE, Fixed; Monday-Friday, 8:00am-5:00pm Overtime Eligible (FLSA): Exempt Union/HEERA Representation: This position is not represented by a collective bargaining unit
Department: ENT APPS & INFRASTRUCTURE SVCS - 061419 Department Description: The mission of Information and Educational Technology (IET) is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. In support of the University's mission, IET will deliver an infrastructure of technological services appropriate to the requirements of the campus community.
NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION
Location: Davis Allow Applicants to Attach: Resume Cover Letter
Job Summary: Under limited supervision by the Client Services Manager, the IT Service Management Process Analyst works with campus units to advance organizational effectiveness by streamlining and standardizing business processes while developing an environment of continuous process improvement. Develops and communicates strategies, recommendations, and resolutions to the non-technical campus community and IT representatives at all UC Davis colleges and schools, advisory committees, and University management and executives. Assists in creating and managing client relationships to improve business processes, perform complex data analysis and develop solutions. Interface with internal and external clients to identify key issues and develop recommendations.
Works with the service managers to evaluate and transition support functions, develops and executes project plans, schedules, and deliverables.
Monitors the project implementation interfacing with departmental leadership, subject matter experts and external customers.
Physical Demands: Use computer for extended periods of time.
Work Environment: This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity check.
Work in a busy office environment with frequent interruptions.
Travel between campus and off-campus locations.
Vacation is restricted during peak work periods.
Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator.
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Background Check Required: Yes
Minimum Qualifications: Extensive experience mapping, analyzing and re-engineering IT business processes in an organization with diverse customer needs.
Experience independently analyzing information and situations to identify problems and relevant factors; formulate logical conclusions and provide a sound basis for establishing priorities and selecting appropriate courses of action.
Extensive knowledge of leading IT process frameworks, such as ITIL.
Experience working with quality control management concepts.
Experience managing multiple work streams in a constantly changing environment.
Experience presenting information and responding to questions from managers and clients.
Preferred Qualifications: Experience implementing business process improvement within a large, complex higher education and/or public administration environment.
Experience implementing services in a large, complex higher education and/or public administration environment.
Experience achieving goals through collaboration and teambuilding, working cooperatively with peers, employees, faculty and with a diverse group of campus constituencies
Experience with project management methodologies, including project initiation, planning, execution, monitoring, controlling and closing in a large, significantly complex organization.
Experience with defining process improvements within ServiceNow.
Certification or training in ITIL, Six Sigma, Lean, ISO, or similar process improvement methodology
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.