The UK&I/UKFS Resource Management function focuses on optimising people productivity to drive business performance, quality, employee experiences and engagement through supply, demand and experience management.
We are looking to:
Ensure Resourcing team capabilities can respond to Service Line needs
Drive technology enablement and improve data quality and insight for better decisions
Drive offshoring and automation of Resourcing activities
Drive investigation and analysis of new innovative technologies and projects
This is an exciting opportunity to work at a regional level assisting in the delivery of projects and data analytics across our UK&I organisation. The role requires an individual to operate with energy and the ability to balance multiple often conflicting priorities with a proactive approach to project and change management.
Management of Resourcing BOTs collaborating with our offshore BOT maintenance team to ensure smooth running, manage enhancements and resolve defects
Regional application owner co-ordinating Retain upgrade activities, escalation of service issues and leading initiatives on data quality
UK&I Resourcing SharePoint content owner responsible for regular review, maintenance and enhancements to our various SharePoint applications
2nd line of support to end users for enterprise applications including Retain, EY Advance, MERA and many other applications acting as the local SME and providing functional support and access control
Provide training and upskill end users on enterprise applications with a focus on best practise and systems optimisation
Become the D&I data expert for the Resourcing function, collaborating with Talent and being an integral part of the UK&I Resourcing D&I team and strategy
Relationship management and oversight of EDS and Synapse ensuring service expectations and clear and met - data support functions
Provide support to Project Managers covering data analytics, RPA, Automation, AI and Operational Excellence projects
Data extraction, analysis and escalation of insight to Resource Deployment and Strategic Resourcing leads for intervention on productivity challenges
Lead on training and communications for projects and systems enhancements across the 75 person function
Lead systems testing for new and existing enhancements to Resourcing technology, confident managing defects through to resolution
Identify and proactively address systems compliance issues impacting data and reporting integrity
Programme manage operational excellence projects across the Resourcing function that are designed to drive operational excellence and increase the value of the function (ie commercial acumen training)
Manage data production SLAs ensuring that analytics and reporting solutions are consistently delivered and aligned to business need
Attend all meetings, governance calls and planning workshops being an active part of an agile team working environment
Knowledge and Skills Requirements:
Strong attention to detail analytical skills - process, methodical and solution minded
Strong communicator with ability to influence and interface between the business and IT to clearly articulate system design requirements
Experience in systems development, testing and support
Strong analytical skills - process, methodical and solution minded
Strong presentation and training skills and experience
Experience in Resource Management in a Professional Services environment
Who we are
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
Internal Number: 6469615
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