The Senior Program Representative serves as a representative of Azusa Pacific University to assist prospective students through the inquiry, application and enrollment process. Primary focus of this position is to provide excellent customer service to prospective students and to recruit those prospective students into one of APU's professional bachelors programs or graduate programs. Other functions of this position are to assist the Director by leading admissions office projects and/or supervising student workers and temporary staff. Required Education
Three - Five years of professional experience working with people in a customer service and/or recruiting/sales environment. Previous admissions experience is preferred.
Serves as the primary point of contact and customer service representative to prospective students and applicants providing consistent, accurate and timely information in order to sell APU's program offerings via phone, email and mail correspondence.
Meets identified enrollment goals to include inquiry to applicant, applicant to admitted and admitted to enrolled yield goals which directly relate to tuition revenue generation and impact the financial health of the university.
Schedule, promote and lead individual and group information meetings for assigned degree programs for prospective students in order to answer questions, accept applications for admission, and secure student commitments to start a program in a selected term.
Create and maintain good working relationships with other higher education institutions in order to promote APU's programs; visit these institutions on a regular basis (including Graduate and Adult student recruiting events) to meet with students and touch base with the institution personnel for the purpose of marketing APU's programs and find new ways to connect with prospective students.
Serves as a primary business developer in order to create and maintain relationships with non-education institutions and targeted businesses in the community in order to recruit students for APU degree programs from those organizations.
Works in conjunction with the department chair, program director, other faculty, and support staff to continually develop relationships to ensure prospective students enroll in the appropriate APU degree program to meet their education and career objectives.
Provides basic financial aid information to prospective students and connects them with the proper SFS staff member.
Provides input for university marketing efforts for degree programs that is based on current trends and forecasted changes in higher education.
Utilizes the Azusa Pacific University student database system to run weekly roster reports and to daily document student contact interactions.
Prepares and maintains weekly inquiry and applicant reports.
Periodically represents APU at various national conferences or other events as directed.
Provides leadership on admissions project implementation as assigned by the assistant director and director.
Required to work one Saturday commencement event (Winter or Spring) a calendar year.
Committed to a Christ-centered, multicultural community that values diversity.
Support, affirm, and sustain the beliefs, values, and mission of the university in all facets of one's role and through the university's daily living expectations.
Performs other duties as assigned by the executive director, director and/or associate director
Provide supervision and hiring management to student employees and temporary employees as necessary
Excellent oral and written communication skills, computer skills in word processing and data entry; self-management and organizational skills
Availability to drive and travel locally, and on occasion, nationally. Must be currently licensed to drive in the state of California.
Computer monitor reading
Reading/viewing instructions, documentation, and printed application materials in both physical and digital formats.
Ability to drive and travel locally within the community and to other APU facilities.
Azusa Pacific University is acting as an Employment Agency in relation to this vacancy.
Azusa Pacific University is a comprehensive, evangelical, Christian university located 26 miles northeast of Los Angeles, California. A leader in the Council of Christian Colleges and Universities, APU is committed to excellence in higher education. Offering more than 100 bachelor's, master's, and doctoral programs on campus, online, and at seven regional centers across Southern California, APU continues to be recognized annually as one of America's Best Colleges by U.S. News & World Report.