The Cornell SC Johnson College of Business is comprised of the university's three accredited business schools: The Hotel School, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management. The College delivers undergraduate, graduate, and professional business programs creating a collaborative, comprehensive business management program that preserves the excellence of all three schools while uniting the faculty and students. The Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation, with 145 research faculty and nearly 2,900 undergraduate, professional, and graduate students. The Cornell SC Johnson College of Business has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw--both within the Cornell SC Johnson College of Business and within Cornell (including Cornell Tech).
The Samuel Curtis Johnson Graduate School of Management at Cornell delivers educational programming across seven different MBA programs with the intent of developing highly successful and ethical business leaders of the future. Relying on the pillars of performance learning, a collaborative community and Cornell's vast connections, the Johnson faculty produce students equipped to excel in the current cross-functional, collaborative, digital economy.
The Admissions & Financial Aid team at the Samuel Curtis Johnson Graduate School of Management is charged with attracting, selecting, and matriculating the highest caliber of diverse students in the MBA (Masters of Business Administration) and AMBA (Accelerated Masters of Business Administration) programs.
Reporting to the Director of Operations, Admissions and Financial Aid, the Operations and Application Manager supports the Admissions and Financial Aid team by executing core admissions processes and maintaining day to day systems. This position contributes to the enhancement and implementation of all enterprise software and office technology systems. Specifically, the Operations and Application Manager is responsible for maintaining accurate application records in Salesforce, ensuring that applications are prepared for committee evaluation according to strict deadlines. A successful candidate will monitor technologies used within the Admissions Office and proactively identify issues and provide solution recommendations to the Director of Operations. The Operations and Application Manager executes admissions and onboarding procedures through maintaining Salesforce application protocols and processing applications, coordinating background check verifications, and facilitating international student visa procedures with relevant community members.
The Operations and Application Manager actively engages prospective students from inquiry to application submission via phone, email, and through participating in monthly online Ask Admissions chats. S/he provides a high level of personalized service to inquiries and applicants by demonstrating comprehensive knowledge of application requirements, admissions policies, academic programs, career resources, and student activities across all Residential MBA programs. The Operations and Application Manager will provide administrative support for on-campus events and visits as needed. S/he will serve as the primary supervisor for student employees and will be tasked with developing student worker training, monitoring daily progress on tasks, creating work schedules, managing student employee time and HR processes, and ensuring student employees provide support to the admissions team.
Key responsibilities of this position consist of:
Serves as the executer for operational solutions for all office technology systems. Main responsibilities include:
Executing operational systems, processes and policies in support of the mission - specifically, support better system use, application/user experience, support better management reporting, information flow, and problem-solving
Maintaining all admissions related systems including: Salesforce, Sumo, Linvio, Exact Target, Zoom, and PeopleSoft
Identifying system recommendations and proposing solutions
Coordinating PeopleSoft and Salesforce data transfer between Admissions and Registrar via Image Now software
Applying tuition deposits to PeopleSoft semi-annually
Assisting with granting and managing permissions for Admissions system users
Troubleshooting and providing Admissions system training for Admissions team staff
Performing data entry, enforcing standards, and utilizing office systems to monitor and remove duplicates records in Salesforce, as well as fuzzy matches in PeopleSoft
Employing tools for querying against Salesforce database for reporting and exporting Admissions data
Admissions and Onboarding Processes:
Works to coordinate admission application processing and supports new student onboarding and enrollment procedures for the residential Ithaca based MBA programs by:
Ensuring accurate setup of application protocols within Salesforce
Processing prospective student applications and supporting credentials (test scores, transcripts, recommendations, etc.) and executing procedures for processing both manual and electronic credentials submitted in support of student applications
Assisting the Director of Operations in publishing admissions decisions via Salesforce and creating calls lists for the Admissions Committee
Coordinating with Re Vera Services to complete all pre-enrollment background verification for One-Year and Two-Year students
Monitoring, tracking, and maintaining regular communication with Re Vera Services to ensure background checks are complete prior to student matriculation
Executing all admissions/enrollment related processes for the International Exchange program
Facilitating the I-20/visa process for all residential students and assists Application Managers during this process as needed
Gathering inputs for annual admissions update in Salesforce
Documenting admissions processes and workflows
Office Operations and Support:
Assist the Office of Admissions & Financial Aid by providing operational support to admissions team members, directing student employees, and through enhancing the prospective student experience.
Actively engaging with prospective students to cultivate leads and convert leads to applications via daily phone and email communication
Respond to phone and email inquiries in a courteous and professional manner; assess needs and provide exceptional customer service
Participate in monthly Ask Admissions Chat series
Hire and supervise a team of work study/Traditions student employees; approximately 4 per semester
Develop and maintain detailed daily task manual for student workers
Develop and maintain detailed student worker project tracking documents
Actively monitor student work and proactively anticipate needs of admissions team
* Visa Sponsorship and relocation assistance are not available for this position.
A Bachelor's degree with two to three years of related work experience or equivalent combination of education and experience.
A Bachelor's degree or equivalent with over three years of admissions experience is highly preferred. The Operations and Application Manager must be proficient in all Microsoft Office applications: Word, Excel, Outlook, and Power Point. Previous experience using admissions CRMs such as Salesforce. Experience using PeopleSoft and Image Now systems are preferred. The Operations and Application Manager must possess a technical mindset and be data driven. Additionally, s/he must exhibit strong interpersonal skills, have a positive disposition and be organized, resilient, and enthusiastic.
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University Job Title:
Admissions Associate I
Pay Rate Type:
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