Job Description Description: The Information Technology (IT) Manager II, under direction, routinely manages large and complex IT project operations. Performs limited specialized, technical duties.
Leads, motivates, develops, and coaches multi-disciplined and more senior technical staff. Models ethical, regulatory, and performance standards. Champions workplace diversity and inclusiveness. Models and promotes the open sharing of information, dedication to the team's mission, customer commitment, collaboration, and cooperation.
Uses established project management protocols to lead the planning, execution, and successful completion of departmental projects. Facilitates the analysis of project needs and risks and recommends solutions. Assists project or area budgets.
Assists in directing the designs and controls the processes for supporting the delivery of large scale information technology services. Monitors and analyzes operations metrics. Implements continuous improvement methodologies to include corrective actions.
Performs limited advanced technical duties in support of large or multiple project teams' projects and operations. Serves as a technical resource for other staff members.
Maintains, establishes, and develops new, close, and collaborative working relationships with stakeholders, customers, and vendors.
Develop departmental standard operating procedures.
Participates in training and professional development with a special emphasis on leadership development, management, industry related acumen, and project and operations management.
Oversee and manage the team responsible for the campus wired/wireless networks, data center infrastructure, network level security architecture, and Internet/WAN connectivity.
Implement systems required to provide services to Islander students, faculty and staff.
Assist the Director and CIO by managing and executing projects that support the University strategic plan.
Manage in the administrative processes for human resource actions (hiring, professional development, promotions, terminations, disciplinary procedures, and salary adjustments) to maintain a skilled technical and customer service-oriented staff.
Set expectations and focus, assign duties, delegate responsibilities, evaluate activities, etc. Provide ongoing performance feedback, goal setting, and development plans for staff.
Plan for future staffing needs. Provide timely communications to staff.
Manage budget, and direct planning and prioritization of these functions' workloads.
Assure appropriate communications and coordination with management, other IT areas, and other University departments.
Provide communications to the technical administration staff.
Promote accomplishments to the user community.
Be available nights and weekends for planned and non-planned network maintenance activities.
Special projects and other duties as assigned
Bachelor's degree in applicable field or equivalent combination of education and experience.
Five years of related experience in IT.
Knowledge of word processing and spreadsheet applications.
Knowledge of project and operations management.
Knowledge of team leadership skills including motivating team and group processes, team collaboration, empowering, coaching, mentoring, training, ethical integrity, championing diversity and inclusiveness, and supervising staff.
Knowledge of strategic thinking and planning.
Due to federal law on deemed export controls, it is not possible to petition for an H1B work authorization. Applicants must be a U.S. citizen, lawful permanent resident, and ITAR compliant.
Industry related skills to include knowledge of the IT industry and trends, knowledge of IT security regulations, and proficiency with the Information Technology Interface Library (ITIL).
Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills.
Master's degree in applicable field or equivalent combination of education and experience.
Industry recognized professional level certification related in applicable field.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
Texas A&M University-Corpus Christi is a vibrant, Hispanic Serving Doctoral Research Institution that proudly provides a solid academic reputation, renowned faculty and highly-rated degree programs since 1947. The University has a heritage of teaching excellence with innovation in research and community engagement as part of the distinguished Texas A&M System. With palm tree-lined pathways throughout the campus, nearby natural wetlands, a scenic hike-and-bike trail and a university beach, Texas A&M University-Corpus Christi is the only university in the nation located on its own island, at the heart of the Texas Gulf Coast.