Provide hands-on technical and client services support for an environment of approximately 1,800 computers. Support other technologies in an evolving digital workplace.
Essential Job Functions:
- As part of a desktop support team, collaborate to provide tier 2-3 support to all end-points, including employees, labs and classroom support for Mac and PC computers, tablets, and smartphones - Serve as owner of a designated service environment (PC or Mac, faculty/staff or classroom/lab) and provide input on hardware/software selection and management/support processes - Assist with administration of systems involved in the client support ecosystem, including software update servers, client management servers, imaging/PXE/WIM environment, and endpoint security - Assist with the PC/Mac model selection process and annual computer replacement In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, softphones, headsets, printers and multifunction devices - Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms - Consult campus clients on the effective use of existing and innovative digital workplace technologies - Stay up to date on technological changes related to job function and potential areas for process improvement - Assist with scripting and package building - Provide direction to student support technicians - Provide exceptional customer service as part of the Client Experience team
Perform other duties as assigned.
- Associate degree from an accredited university in a field related to this role (experience may be accepted in lieu of degree) - One year of experience as a desktop support specialist or equivalent - Exhibit excellent interpersonal, verbal, and written communication skills - Strong working knowledge of Windows and/or Mac OS - Excellent problem solving and troubleshooting skills - Must be able to walk the campus, stairs/hills, and lift up to 30 lbs
- Bachelor's degree from an accredited university in a field related to this role - In-depth experience using at least one client management or enterprise mobility management tool (SCCM, Kace, Zenworks, Casper, Intune, Airwatch, etc.) - Extensive knowledge of computer hardware component technologies - Experience with Windows and/or Mac server operating systems - Evidence of personal focus on refreshing knowledge and learning new skills relevant to the field - Familiarity with scripting/coding concepts and best practices - Demonstrated ability to provide excellent customer service - Demonstrated adaptability with concurrent tasks and changing priorities
Pay/Salary: Competitive based on education and experience
To achieve our mission as a liberal arts college, we continually strive to foster a diverse campus community, which recognizes the value of all persons regardless of religion, race, ethnicity, gender, sexual orientation, disability, or socio-economic background. For additional information and resources about diversity at Denison, please see our Diversity Guide. Denison University is an Equal Opportunity Employer.
Background Check Statement:
The final candidate will undergo a background check as a conditional offer of employment.
Internal Number: 2529
About Denison University
Denison University is an academically rigorous liberal arts college with a diverse campus community. It offers a competitive salary and a comprehensive benefits package. Denison is located in the village of Granville, 25 minutes from Columbus Ohio, the state capital, which hosts a wide range of cultural and artistic opportunities. Granville also offers an excellent public school system and easy access to outdoor activities.