This role is within Nationwide Financial Services which manufactures, sells and services life insurance solutions for businesses to cover a variety of needs, including succession planning, key employee retention and supplemental retirement benefits. Focus on competitive intelligence, change management, process automation and reporting and analytics
The ideal candidate should demonstrate strength in the following areas:
Knowledge of financial services, customer service, and operations preferred
Strong analytic capabilities and proficient in reviewing and understanding complex regulatory, compliance, and legal documents
Excellent written, verbal and interpersonal communication skills
Strong training, change management and organizational skills
Strong decision-making skills: Ability to make accurate and timely decisions based on business parameters, needs and requirements.
Self-driven prioritization and time management skills. Ability to maintain organization and demonstrate strong attention to detail, accuracy and follow-up in a fast-paced environment.
Ability to cultivate effective and productive relationship with internal and external partners
FINRA Series 6 a plus
JOB SUMMARY: Responsible for complex business and/or systems process analysis, design, implementation and operation. With full competency, analyzes existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating new processes with existing ones. May coordinate and implement proposed process and procedure enhancements between work teams and operational departments. May be responsible for day-to-day operations and execution of complex processes, facilitation of key process events and fulfillment of major process deliverables. May focus on process development or execution.
With full competency, designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.
With full competency, may perform the day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
With full competency, initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.
With full competency, performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process. Evaluates business processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
Develops and provides recommendations on possible process, tool, and control enhancements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.
With full competency, works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and executes process design project plans.
Serves as a subject matter expert on a project team involved with the development, implementation, administration and operation of new business and system processes, which may include multiple functions, product lines, and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.
With full competency, may implement, maintain and operate moderately complex process design, operational and measurement tools and methods in order to design, operate, monitor and improve business and/or system processes. Mentors, educates and trains others on the use of process design techniques, methods and tools as well as on the use-of and execution-of business and systems processes and tools.
Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.
Acts as a source of direction, training and guidance for less experienced staff.
May coordinate activities for a process project team and assist in monitoring project schedules and costs.
Works with customers to increase their awareness of process techniques, methods and tools to identify opportunities for performance improvements. Advises business and systems partners on the issues and problems that they will face as process implementation activities unfold. Assists customers in selecting process design and operations team members. Participates in the development of office-wide vision and strategies for processes.
Performs other duties as assigned.
Education: Undergraduate degree in areas related to Business or Mathematics related field preferred.
Experience: Typically six years minimum experience in business process design or operations.
Knowledge: Maintains and comprehends business process operations or redesign techniques, methods and tools. Maintains current understanding of business trends to support process design and operations to improve performance. Maintains current understanding of insurance and financial services industry, focusing on the Nationwide enterprise and key competitors.
Skills/Competencies: Must have demonstrated experience in process analysis, process design, and process implementation. Working knowledge of insurance or financial business processes required. Understanding of project management concepts and techniques required. Understanding of customer business environment preferred. Competency in process development or process operations preferred. Good verbal and written communication skills required for contacts with all levels of staff, management, external sources, negotiation, presentations, project management, and non-technical contacts.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above minimum job requirements must be approved by the: Director and HR Officer
Overtime Eligibility: Not Eligible (Exempt).
Working Conditions: Normal office environment. Occasional travel. non-standard or extended work may be required based on project needs.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Imagine a place where you do meaningful work every day. Where the effort you put in is acknowledged and rewarded. Where your sense of purpose is discovered and fostered. Where you can be your very best self. You’ve found that place in Nationwide. We are America’s most diversified financial services organization. We’re trusted advisers for our members, offering solutions like home and auto insurance, life insurance, retirement savings tools such as annuities and mutual funds as well as business insurance, pet insurance and identify theft protection. Join something great, where you can make a difference!