Summary: The Account Executive is responsible for revenue generation through Football/Men’s Basketball tickets sales and portfolio of annual fund prospects. Football and Men’s Basketball ticket sales is inclusive of season tickets, packages, group tickets, and hospitality/suite options. Development responsibilities include acquisition, renewal upgrades, and major gift qualification. Performs prospecting and consultative selling via outbound phone calls from office and on/off site meetings. This position is also responsible for meeting and exceeding individual revenue targets as determined by the Director.
Meets or exceeds sales goals by initiating outbound phone contact with prospective ticket buyers and selling ticketing solutions. Maintains a high level of qualified sales activity. Attracts new business through referrals and other prospecting activities. Qualifies, cultivates, solicits, and stewards assigned donor prospects. Maintains up-to-date digital records of leads, prospects, sales activities, and customer account information using Wake Forest Ticket Sales Team computer tools and databases. Provides professional customer service and post-sales follow-up. Assists with other University projects and events as needed. Responsible for working events and home games such as the Winston Salem Open, Wake Forest Men’s Basketball, and Football home games.
Required Education, Knowledge, Skills, Abilities:
BA/BS with working knowledge of sales and customer service. An equivalent combination of education and experience may be accepted.
Knowledge and ability to execute a consultative sales process from lead generation to implementation and customer support.
Unquestionable integrity and a strong sense of professional ethics.
Mature, professional, and respectful demeanor.
Evidence of being self-starting, self-motivating, organized, entrepreneurial and creative in formulating and presenting solutions to customers over the phone.
Proficiency in Microsoft Word, Outlook and Excel and familiarity with CRM software solutions.
Strong interpersonal, communication, presentation, and listening skills.
Ability to research and organize information and data accurately and with an attention to detail.
Ability to prioritize and to execute multiple tasks in a time-sensitive, pressurized environment.
Ability to work independently and as part of a team.
Receptive to coaching, following instructions and executing directives.
Ability to support a rotating work schedule as needed.
Ability to meet requirements of the University's automobile insurance.
Light work; exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Close visual acuity. Subject to a full range of physical activities, noise, and inside/outside environmental conditions. Not substantially exposed to adverse environmental conditions.
Previous collegiate or professional ticket sales experience.
Responsible for own work.
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
Internal Number: r0001999
About Wake Forest University
Founded in 1834, Wake Forest University is a private university located in Winston-Salem, N.C., with over 8,000 students from 48 states and 46 countries. We are a vibrant and diverse academic community where our students study in one or more of the 42 majors and program we offer within our six colleges and schools.In September 2017, U.S. News ranked Wake Forest #27 in the country in their “Best Colleges” listings. From the same report, we were also ranked #12 in “Strong Commitment to Undergraduate Teaching” and #23 in “Best Value”.