This position is for the management role in our call center supporting Primary Care. Leading by Coaching: Uses knowledge of coaching approaches, tools, and techniques to improve individual performance and foster development. Managing People: Uses HR and performance management processes and systems to align individual performance with achieving goals. Financial Counseling: Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. Organization Skills: Organizes work to achieve maximum efficiency. Workload Management: Manages completion of work assignments based on priority and due dates. Leading Change: Leads others in planning, implementing, and facilitating organizational change. Measuring Work Results: Establishes and evaluates performance standards and productivity measures. Project Management: Leads project teams and implements project plans in accordance with established goals and measures. Problem Solving: Identifies, analyzes, and effectively solves problems. Analysis and Decision Making: Uses decision making processes and tools to analyze situations and make effective decisions.
Internal Number: 47908BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.