HBS is a world leader in providing transformative leadership training to organizations across the globe. HBS Executive Education offers a robust suite of programs, designed to help clients solve their strategic issues, which use the world's best faculty, offer an interactive learning experience alongside the most accomplished, diverse cohort of fellow participants, all in state-of-the-art, world-class facilities. A non-profit entity that supports both faculty research and the overall School mission, HBS Executive Education offers open enrollment and custom programs that focus on a range of timely topics including leadership, strategy, finance, entrepreneurship, and innovation. HBS Executive Education delivers over 130 intensive educational programs to 12,000 + participants annually. Programs are fully-immersed, living-learning experiences designed to provide networking opportunities and engaging conversations. Many participants build connections and friendships here that last decades, even a lifetime.
The Executive Education delivery team is seeking a Program Manager to oversee the planning and delivery of a portfolio of Executive Education programs. The program portfolio will include a mix of focused and custom programs, including some delivered in Chinese.
Primary responsibilities include:
Staff Management: Directs and managers two program coordinators; defines and communicates work standards and performance expectations, manages workflow through delegation and scheduled check in meetings, advises and facilitates professional development, provides ongoing feedback, trains new staff and provides ongoing coaching, communicates, motivates and guides staff around new processes and policies, serves as a role model.
Program Analysis and Management of Logistics: Makes strategic decisions that effect and impact the success of the program, seeks and maintains knowledge of best practices and plans accordingly, tracks and monitors program budget, facilitates a seamless participant experience and maintains the highest level of customer service among the team, manages and tracks enrollment for all accepted participants.
Relationship Management: Establishes and manages expectations with faculty, external clients and portfolio directors, maintains and disseminates program delivery updates, manages scope of delivery with external clients, manages internal and external vendors, negotiates with vendors, serves as the point person between all constituents.
Conflict Resolution: Identifies and responds to potential areas of conflict, serves as the escalation point for all external client and participant concerns, uses judgment and escalates issues as appropriate.
Crisis Management: Manages last minute program changes in real time, manages medical, weather, and other emergency situations.
Many HBS employees are eligible for Flexible Work Arrangements, including a work from home day, which may be explored during the interview process.
Cover letter is required. Please combine resume and cover letter into one PDF document.
Culture of Inclusion: The work and well-being of HBS are strengthened profoundly by the diversity of our network and our differences in background, culture, experience, national origin, religion, sexual orientation, and much more.
Harvard Business School will not offer visa sponsorship for this opportunity.
Salary Grade: 056
Union: 00 - Non Union, Exempt or Temporary
BA/BS and minimum 5 years of experience with 3+ years of direct line management.
Project management skills and the ability/flexibility to handle multiple projects simultaneously. Experience collaborating across a team and bringing projects to fruition. This position requires a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, high energy environment. Flexible schedule necessary - long hours and week-ends while programs are in session; possible travel. Prior experience in an academic environment is preferred.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 50268BR
About Harvard University Business School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.