The Patient Safety Coordinator will assist in the coordination and oversight of the following programs: Recognition and Awards, Patient Complaint and Grievance program, ACA Program, and PSES activities across the ColumbiaDoctors Faculty Practice Organization, and the MICI Ambulatory Patient Safety program. The Patient Safety Coordinator will work closely and collaboratively with the Patient Safety team, clinical leadership, the EHR team, HIM team, practice managers and staff to facilitate patient safety initiatives. The Patient Safety Coordinator assists in the implementation and oversight of patient safety programs that are consistent with all applicable Federal and State requirements and that are compliant with the requirements of our PSO. The Patient Safety Coordinator will assist in data abstraction, related to Safety events and participate in conducting analysis for detailing the cause of the patient safety events; collaborate in identifying opportunities for change and recommending educational initiatives, policy changes or other programs aimed at the prevention of future patient safety events and/or diagnostic errors. The patient safety coordinator must be familiar with a variety of the field's concepts, practices, and procedures. This candidate is expected to rely on their own experience and judgment to plan and accomplish goals. Performs a variety of tasks. May facilitate the work of others.
Key resources include ColumbiaDoctors' fully-deployed electronic health record (Allscripts Touchworks EHR, transition to Epic 2/1/2020), analytics solutions (COGNOS, Cojito, Caboodle, Tableau, Power BI, etc.), and SafetyZone Event Reporting system. This position offers a unique opportunity for an articulate innovator and effective change agent to work with clinicians, researchers, clinical and operational staff to develop and lead the safety mission at one of the largest academic multi-specialty practice organizations in the nation.
This individual assists in the overall coordination of the Patient Safety Program. The successful candidate evaluates, identifies, plans, coordinates, and oversees system-wide patient safety programs to prevent patient harm. This position actively communicates and works closely with identified internal and external customers.
Supports the coordination of the FPO wide Patient Safety Plan and patient safety evaluation system (PSES) activities and data collection.
Coordinates, the investigation, analysis and meetings in response to quality/patient safety issues, events, or trends.
Coordinates and participates in implementation of standardized patient safety clinical practices at the system and practice level.
Coordinates and participates in the abstracting and analysis of data for administrative and clinical decision making related to patient safety.
Coordinates the investigation and analysis of patient safety related events, complaints and grievances.
Coordinates and assists in the facilitation of root cause analysis, proactive risk assessments, variation reduction and identifies improvements related to patient safety and prevention of harm through the use of process improvement methodologies and tools.
Coordinates the communication of "lessons learned" to avoid future exposure of harm to patients. Presents data and reports, deficiencies identified during internal surveillance and monitoring, and the status of implementation to key stakeholders and identified committees.
Coordinates the collaboration with system and facility teams: care management teams, clinical discipline teams, facility leadership, risk management, and other groups as appropriate.
Provides education and resources to address changes, identify gaps in compliance, and educate leaders and staff on patient safety requirements.
Other duties as assigned.
Bachelor's degree in Healthcare related field.
At least 3 years' experience with process improvement, project coordination/management and / or patient safety project management and coordination.
Strong interpersonal skills; ability to interact effectively with multiple disciplines within the practice setting - physicians, nurses, office manager mid-level providers and clerical staff.
Ability to successfully prioritize multiple responsibilities and projects
Excellent problem solving and investigative skills
Strong analytical skills and attention to detail;
Excellent organization and time management skills
Requires ability to perform highly developed problem solving skills. Requires the ability to manage programs and projects. Requires demonstrated excellence in interpersonal and written communication skills.
Must be proficient in Microsoft Office applications, including Outlook, Excel, and Word, proficiency with Power Point and Project, Excel and Access databases
Possesses experience with process improvement concepts and tools, group facilitation, data management, and analysis including graphic development and presentations is highly desirable.
Experience implementing electronic health records, including CPOE, decision support, and clinical documentation, in an outpatient environment
Bi-Lingual Spanish/English skills
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 502518
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.