This position is responsible for providing comprehensive analytical support for the design and administration of corporate and executive compensation programs. This role supports the administration, compliance, and processes required for the administration of base pay, short term incentive plan (High Performance Plan - HPP), long term incentive plan and sales incentives. This role utilizes advanced specialized knowledge and skills obtained through progressively responsible experience and training in Compensation to plan and execute varied assignments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Adheres to SYKES policies on ethics and integrity.
Note: Unless identified with a specific country, these duties support SYKES Corporate and Global programs.
Base Pay Administration
Prepares and maintains job descriptions in standardized form.
Conducts job analysis and evaluation using established processes to clarify FLSA exemption status, scope of responsibilities, technical and behavioral skills, education, experience, and training requirements of the job.
Participate in the administration of complete merit increase cycle and global data collection as needed.
Incentive Pay Administration
Administers and coordinates incentive payouts and communications for the short-term incentive plan -High Performance Plan (HPP).
Supports the administration of other Incentive Plans (Commission, SPIFFs, Lead Gen Plan etc.).
Work with Finance on the monthly review and updating of the Corporate bonus accrual file.
Long Term Incentive Plan Administration
Supports the administration of the Long-Term Incentive plan, inclusive of grants, vesting events, reporting, reconciliation etc.
Communicate and coordinate with internal teams who have a role in the equity plan administration, including coordination with Finance, Legal and US and international payrolls.
Compensation Committee Support
Assist in the preparation of exhibits, data analysis, tracking and reporting for the quarterly Compensation Committee Meetings.
Collaborate with Corporate HR Team to support Corporate job evaluations, offers and hiring process. Assist in ensuring consistency in the application of compensation policies, practices, guidelines, as well as consistency in external competitiveness and internal equity.
Works in partnership with Payroll, Finance, HRIS to ensure process, data integrity and customer satisfaction objectives are met.
Work on special projects, such as process improvement, process documentation, benchmarking, etc.
May perform other additional duties and responsibilities as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Advanced compensation knowledge required including compliance with any state and federal laws that apply to the plans.
Advanced Human Resources Information Systems (HRIS) and report writing application experience strongly preferred.
Strong data analysis skills and highly proficient with Excel (Formulas, functions, VLookup, pivot tables, regression analysis, etc.)
Strong qualitative and analytical skills and have ability to perform basic statistical calculations and evaluate results.
Ability to conduct analysis in support of executive compensation proposals, including detailed scenario modeling and deliver high quality presentations of findings.
Strong critical thinking and analytical skills. Ability to leverage these skills in auditing work to ensure accuracy.
Strong problem solving, communication, interpersonal, and presentation skills.
Strong project management skills, and the ability to develop specific goals and plans to prioritize, organize, and accomplish work critical.
Ability to tell when something is wrong or could potentially go wrong, and plan for appropriate action to resolve problems proactively.
Advanced computer skills using Microsoft Office Suite of applications Excel, PowerPoint, Word, Access, Outlook.
Highly detail oriented and willingness to work independently.
Discretion and confidentiality required.
Additional Salary Information: Standard full time benefits
Internal Number: REQ# 2075BR
About SYKES Enterprises
Sykes Enterprises, Incorporated is a leading provider of multi-channel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multi-channel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. For additional information please visit www.sykes.com.