Founded in 1971, Y.O.U. is an Evanston-based non-profit that partners with families, schools, and the community to provide academic, social, and emotional support to close the opportunity gap and prepare all youth for post-secondary and life success. Each year, Y.O.U. provides over 1,600 youth across 11 school sites with free, holistic, out-of-school support, including afterschool and summer learning programs, mental health counseling, and experiential learning through partnerships. This is an exciting time of transformation for the organization, following a three-year $16.4M capital campaign that expanded programs, launched an endowment, and funded a new headquarters facility. The organization is implementing a new strategic plan focused on data & evaluation of impact, increased integration of services, and a refined program model. Our staff are a diverse collection of 70+ passionate individuals, committed to social justice, to trauma-informed care, to inclusion and equity, and to helping youth realize their full potential.
Youth and Opportunity United (Y.O.U.) is searching for a Community Case Manager for community-wide Runaway and Homeless Youth (RHY) Programs. The RHY Programs at YOU include Comprehensive Community Based Youth Services (CCBYS) for LAN 40 and Basic Center Program (BCP) as part of a Northern Suburban Cook County Collaborative, all of which brings together a network of Evanston area systems to engage partnering programs in efforts to gain housing stability through positive relationships, intensive case management services, and community-based programs. The Community Case Manager would develop, facilitate, and oversee all activities and partnerships in community-based Trauma-informed RHY programs to help adolescents and young adults achieve post-secondary and life success. The Community Case Manager is a full-time position and reports to the Director of Clinical and Outreach Services.
Summary of Role:
Direct Service and Case Management: provide youth in YOU After School programs and broader Evanston community access to critical community-based resources in housing, education, employment, and healthcare
Community Partnerships and Preventative Services: Develop and manage relationships with community partners to link youth to immediate needs such as housing, healthcare, employment, education and social supports.
Administration and Management: Works with CCBYS Manager and Grants Manager to ensure monthly RHY data entry and up-to-date records for service tracking grant compliance.
Significant Job Segments
Direct Service - 40%
Preventative Service - 25%
Community Partnership - 25%
Administrative and Management - 10%
Manages a caseload of 20-25 individual clients at a time through CCBYS and BCP as referred by the OST and Clinical departments as well as clients age 11-23 from the YOU after school programs, partners, and/or community.
Builds positive, age-appropriate relationships with RHY youth and their families support in YOU after school programs, community presence at key locations including Evanston Public Library, Evanston Township High School, and other partner organizations where RHY congregate.
Participates in the Housing Crisis Response Team on pager rotation serving runaway, homeless, and/or locked out youth ages 11-17 on weekdays (2pm-6pm) as well as periodic nights and weekends.
Serves as a Backup Supervisor to Housing Crisis Response Team members 2-3 months per year.
Engages in monthly check-ins with After School Program Managers for Y.O.U. Middle and High school programs as well as Manager of Strategic Partnerships for cross-departmental collaboration, identifying youth/families in need of additional support, and provide updates on supports to help the youth successfully participate in YOU programs.
Helps develop and implements the overall strategy for the increasing discretionary RHY served in close collaboration with Y.O.U. Middle and High School Programs, CCBYS Manager, community partners, and Director of Clinical and Outreach Services.
Identifies emerging issues faced by RHY populations in the Evanston area, and incorporates necessary program design changes to ensure that Y.O.U. RHY strategy is addressing needs.
Partners with community organizations on initiatives that assist youth on post-secondary and life success, such as job preparation, financial literacy, college exposure, etc.
Obtains and assimilates best practices related to restorative justice, trauma-informed, and harm-reduction strategies with RHY populations.
Attends annual RHY conference to share, gain, and integrate best practices for disconnected youth across the country.
Builds, strengthens, and manages community partnerships that increase youth access to Housing, Employment, Education, and Healthcare.
Serves as a key spokesperson of Y.O.U. RHY Programs in the community.
Maintains accurate, complete, and up to date client records including case notes, treatment planning and data entry for all RHY grants through ecornerstone and HMIS.
Completes 3/6/9-month follow-ups regarding RHY to assess long-term housing stability
At least five years of relevant experience with RHY, including development and implementation of programming related to case management, life skills, and/hour housing displacement;
At least five years experience cultivating and leading a coalition of partners in support of effective programming;
Familiarity of and experience working through systemic barriers, particularly within the Evanston, northside of Chicago, and/or northern suburban Cook County.
Demonstrated strong project management skills in directing complex, multifaceted projects that result in measurable successes and growth in program quality and capacity.
Experience in designing and delivering adult learning experiences focused on RHY-related topics.
Excellent communication skills, ability to build relationships of mutual trust and respect with youth, colleagues, school professionals, and community members.
Experience in program evaluation and improvement is strongly preferred.
Experience in performing in a highly collaborative setting.
Demonstrated experience in and passion for youth services.
Personal qualities of integrity, credibility, and a commitment to and passion for Y.O.U.'s mission.
Proficient in using technology (i.e. Ecornerstone and HMIS) as a management and reporting tool.
Other: Must have a car, valid driver's license, and auto insurance, which meets or exceeds Y.O.U. agency standards for liability coverage.
Bilingual Spanish/English is a plus.
How to Apply Applicants should submit interest here. In addition to the general details requested, applicants are asked to submit a resume and a cover letter describing specifically how their background, skills, education, and experience match the needs described above.
Y.O.U. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Additional Salary Information: Salary: Commensurate with experience
Hours: Full-time flexible schedule with some weekend & evening hours
Benefits include: Health, Dental, and Vision Insurance, Generous Paid Time Off (including vacation, sick, and holiday leave), 401K option, FSA/Pre-tax transit option, professional development, and flexible work schedule
About Youth & Opportunity United
Founded in 1971, Y.O.U. is an Evanston-based non-profit that partners with families, schools, and the community to provide academic, social, and emotional support to close the opportunity gap and prepare all youth for post-secondary and life success. Each year, Y.O.U. provides over 1,600 youth across 11 school sites with free, holistic, out-of-school support, including afterschool and summer learning programs, mental health counseling, and experiential learning through partnerships.