UW Medicine's IT Services department is looking for an outstanding Epic Clinical Applications Analyst II to join the team! What are we looking for?Patients Are First focusCustomer service mindsetInterpersonal skills and teamworkResults-oriented attitudeCommitmentAdaptability and flexibilityWhat are the perks?Medical insurance at reasonable rates with TEN plans to choose from!Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!10 paid holidays annually!1 personal holiday every year!Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!TWO Retirement plans to choose from - one even matches 100% of your contributions with immediate vesting!Voluntary Investment program to save more towards your retirement!Deferred Compensation program to save even MORE towards your retirement!Flexible Spending Account...Tax Exempt!Dependent Care Assistance program!On-site Childcare Centers!Long Term Disability insurance!Life and Accidental Death and Dismemberment insurance!U-PASS transportation program and discounted parking...PRE-TAX!Tuition Exemption program - at the UW (and other colleges around the state)!Housing resources and home buying options!Auto, home, renter, and boat group insurance!Valuable membership and merchandise discounts!Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!For all of the specific details on these benefits and more, please click here.UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. The UW Medicine IT Services Epic Clinical Application Analyst II ('Analyst II') will report to the Epic Population Health and Portal Applications Manager. The individual will work closely with the other Epic application teams in support of UW's Population Health and Patient Engagement Initiatives. The individual will provide a cross-functional, knowledgeable, single point of contact regarding Epic's population health and portal applications (e.g., Healthy Planet, Reporting Workbench, MyChart, Care Everywhere, EpicCare Link, and Haiku/Canto) and clinical workflows used by UW Medicine customers.The application environment within UW Medicine includes multiple electronic health record systems, departmental systems, interfaces, and clinical data repositories. The clinical environment which is supported by the Epic application suite is made up of a complex set of multi-disciplinary clinical and administrative workflows across care settings.Responsibilities include:Analysis, Design, and Build (30%)The Analyst II obtains a thorough understanding of all aspects of the EpicCare Ambulatory application in order to analyze, design, build/configure, validate, implement, and provide ongoing maintenance for all EpicCare tools and system functionality. Thoroughly document and understand providers' practice methods, clinic operations, processes and patient interactions, and how Epic functionality supports these processes. Work with clinic practices to identify and document requirements for system changes, workflow changes, and other system design decisions that support clinic operations while maintaining team standards and allowing for sustainable long-term maintenance. Work closely with Epic Clinical Application Analyst I and III teammates to build Epic functionality as defined by requirements analysis and documentation. Leverage best practices and documentation provided by Epic through its Epic UserWeb and Community Library.Test system changes and assist with development of test plans for usability, performance, and adherence to standards. Provide functional expertise to optimize the design and development of systems.Define Customer Requirements (20%)Act as an Epic-certified resource to UW Medicine staff by anticipating and identifying educational, procedural, and functional problems associated with the implementation of new applications. Mentor Epic Clinical Applications Analyst I teammates on how to perform these functions.Meet with customers to identify system requirements and escalate issues as needed. Set appropriate expectations of customer requirement fulfillment. Define screens, reports and processes (manual as well as automated). Make recommendations regarding potential systems and the setting of priorities for development and implementation efforts. Highlight issues relating to system integration points between other applications or interfaces.Liaison and Communication With Clinical User Groups (10%)Provide "at the elbow" support to new EpicCare users during their go-live phase, including direct provider support during patient encounters.Provide supportive and positive mechanisms for reporting application and system deficiencies, and facilitate reporting of suggestions for system improvements. Using quality improvement principles, monitor system impact on user and departmental workflows, and incorporate results into system enhancements. Attend or lead user advisory committees as required. Act as a liaison and/or facilitate communication between end-users and vendor as appropriate. Work with internal customers to provide diagnostic assistance and resolution to questions and problems. This includes assisting user groups with submitting issue and problem reports and routing system problems to other UW Medicine IT Services teams. Maintain clear and consistent communication with all levels of users regarding changes to systems. Act as central point of contact for best practices and use knowledge of department's clinical and business processes to translate clinical methodologies into specifications, documentation, and project plans.Provide oral and written communications to end-users and other Epic support staff in a professional manner that focuses on ensuring clear communications and addresses the needs of the recipient. Promote and champion Epic Clinical applications during all interactions with users.Documentation (10%)Document technical and business requirements/specifications for Epic Clinical Applications. Document current and proposed data flows, both within Epic and as Epic interacts with other systems and interfaces. Identify need for and document support plans. Assist with and document the development of standard IT operational procedures. Document system changes in accordance with organizational change control procedures.Problem Resolution (10%)Assist in resolution of application and process problems. Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements. Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines. Provide regular status updates to management, customers and stakeholders. Work with vendor to set clear problem resolution priorities and communicate these priorities.Mentor less experienced teammates on proper issue tracking and resolution policies and procedures.Manage, Prioritize, and Perform Project Tasks (10%)Responsible for the successful completion of project tasks. Lead project sub-components that may include cross-functional teams.Report progress on assigned tasks to project manager or other designated lead/manager. Track detailed status of each task and work with lead, project manager, or supervisor should tasks vary from initial resource estimates.Perform, track, and report results of application and system testing. Work with designated lead, supervisor, or project manager to prioritize tasks. Create project documentation.Other Duties As Assigned, Include But Not Limited To (10%)Support training and education program as needed. Coordinate system information requests and trouble reports, including flow, tracking and prioritization. Participate in system management tasks including performance reporting and planning. Assist with development of security and confidentiality system standards for applications to meet federal, state, CMS, and JCAHO regulations.Follow UW Epic Clinical Applications build standards and change control processes, with a focus on enterprise build and long-term system maintenance.Work with manager to set professional goals for career development.What you'll bring to the table: (minimum requirements) Bachelor's degree in Health Information Management, Computer Science, Mathematics, or other hard sciences related degree or equivalent combination of education/experience.4+ years experience must include the following:4+ years recent Healthcare or Information Technology experience.One of the following three bullets must apply:Currently holds Epic Ambulatory certification (preferred) ORHas had Epic Ambulatory proficiency for at least 2 years ORHas at least one year of professional work experience performing system design, writing specifications, configuring, and/or implementing Epic systems AND has any of the following Epic clinical certifications (through current version): ClinDoc, Inpatient Orders, Beacon, OpTime, Radiant, Healthy Planet, Stork, MyChart, EpicCare Link.Familiarity with database structures, data definitions and data relationships.Familiarity with software development lifecycle.Above average proficiency in the use of desktop computers, including proficiency with Office applications (e.g., Microsoft Word, Excel, PowerPoint, and Outlook).The successful candidate will also possess:Demonstrated ability to be self-directed, escalate appropriately, communicate clearly, and learn quickly, with strong attention to detail.Demonstrated ability to work collaboratively with customers to build strong and effective relationships through building trust, imparting knowledge, and providing excellent customer service.Strong interpersonal, written, and verbal communication skills combined with customer service principles.Strong organizational, multitasking, and collaboration skills in various work environments including complex, matrix environments.Internal motivation to be action oriented and results driven with ability to adapt to change.Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.Must be able to learn, understand, and apply new technologies.Ideally, you'll also have: (desired skills and experience)Epic Healthy Planet Certification achieved through current version of Epic.Epic Reporting Workbench Certification achieved through current version of Epic.Epic Radar Dashboard Certification achieved through current version of Epic.Epic MyChart Certification achieved through current version of Epic.EpicCare Link Certification achieved through current version of Epic.EpicCare Everywhere Certification achieved through current version of Epic.Experience with population health registries and metrics.Experience with Epic configuration for quality and regulatory initiatives.Experience with web file updates in support of MyChart and/or EpicCare Link applications.3+ years' experience implementing or supporting an Epic clinical system.Demonstrated ability to work with and facilitate multidisciplinary clinician groups as part of a clinical information system support.Experience educating clinic staff in the use of an EHR system, preferably Epic.An understanding of departmental/clinical operations, workflow, policies, and procedures.Experience mentoring less experienced team members.What are some of the other tidbits that you might want to know?On-call coverage on a rotational basis (7x24) will be required.Must have ability to travel to multiple sites, including medical centers, clinic sites and other offices.Fast-paced professional office environment.The individual in this position is expected to work normal daytime hours; however, some after-hours work may be needed to support go-lives.Ability to communicate clearly in English, both verbally and in writing.This advertised job posting may not include the complete official job description for the role.Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on "Apply to this position".Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.#monster
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