At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
What's the role?
Senior User Experience Researchers are a vital part of the Product Design team. The right candidate will be a champion for our users by bringing their unique perspective to the table through sound research and knowledge of User Centered Design practices. Researchers will design, execute, and communicate qualitative and quantitative research to drive decision-making throughout the entire development lifecycle. Success will not be measured solely by the number of deliverables produced but rather by advocating for our users and ensuring that user needs are at the forefront of discussions and decisions.
Bring Your Best! What this role needs:
5+ years of experience conducting formal research
Bachelor's Degree or higher in HCI, psychology, human factors, social science, or a related field, Master's Degree strongly preferred
Practical knowledge of qualitative and quantitative research techniques like contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys
An obsession with understanding how to make amazing experiences for human beings
Experience with UX Research tools like the OptimalSort UserZoom, UserTesting.com, or other tools
Experience with Qualtrics, SurveyMonkey, or other survey platforms
Willingness to challenge the status quo when it comes to addressing the needs of users
Enthusiasm in ambiguity and uncertainty
Comfort operating autonomously
Experience with journey mapping, service design, or design thinking
Familiarity with project management platforms like Trello, JIRA, or Microsoft Project
Position can be in either NYC or Milwaukee and we have an additional posting for a UX Researcher in both locations.
Internal Number: 25790
About Northwestern Mutual
When people feel better about their money, good things happen – they become more confident and feel more secure. Taking away the everyday financial stress that most people experience (1 out of every 3, in fact), helps them breathe easier, sleep better, and feel happier. That's why Northwestern Mutual exists. It's why we do what we've been doing for the last 160 years.Being a mutual company means we've been there for our clients since day one — and will continue to be — because we report to them, not Wall Street. Instead of having to worry about short-term gains, we take a long-term approach – both in the way we help people plan, and in the way we do business. This has served our clients well through all kinds of economic ups and downs – even the 2008-2009 financial crisis. Mutuality also means that our policyowners get to be a part of our company and may benefit from annual dividends. So when we do well, you do well, too.Corporate careersOur corporate employees enjoy a stimulating, growth-oriented environment that fosters growth and work-life balance.It's a great time to be here.This is an exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and... growing. And we want you to grow with us.All are welcome.People are the power behind Northwestern Mutual, and diversity makes that power even greater. We are committed to providing a diverse, inclusive environment where all of us can realize our individual potential.