Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. The role of the country fraud manager is to devise and implement a comprehensive customer centric fraud management strategy for the Australia consumer franchise. This role will require close coordination internally with risk management, CSIS and the product teams. Externally, there is a need for close liaising with the financial industry and payment associations Your responsibility will include the below, but not limited to:
Ensure appropriate staffing and organization structure to support business requirements. Areas of focus include Credit card, Ready Credit, Personal Loans, Consumer Mortgages and banking ATM transaction monitoring, counterfeit and compromise events detections, application fraud controls, authorization management, bank process fraud elimination, fraud control in respect of agencies and other service providers, and providing risk control inputs on vulnerable processes.
Manage the unit's performance using the service indicators to meet service turnaround times and customer service initiatives
A member of the Credit Operations Leadership team and responsible for leading within the Citi Manager framework and goals.
Execute fraud policy assessments and compliance monitoring leveraging FRA
Ensure liaison with Regional/Global fraud teams, internal stakeholders and Industry peers.
Develop emerging risks fraud awareness programs covering both staff and customer education training programs.
Review and approve significant product and/or processes including - FIAT assessments
Interface with Industry Partners and Payment Networks to lobby for control enhancements.
Build and maintain relationships with internal & external stakeholders (e.g. CSIS, AML Compliance, CI, Collections, Business, IBC and Industry bodies).
Proactive review of fraud management strategy, which includes review of processes and appropriate controls supported by advanced technological platforms, analytically determined parameter settings and modern investigative methods.
Perform fraud risk review and assessment for all new products, channels and programs to ensure fraud risk is mitigated
Develop system and analytical support for detecting and preventing "application fraud" across different high volume consumer lending products (Cards, Loans etc). This involves demographic analysis of previously detected frauds as well as non-starter and skips accounts.
Provide feedback and inputs to senior management and other units (Merchant Sales, Direct Sales, Telesales, Operations, Citiphone, Retail Bank, etc) to improve management and process decisions from fraud control perspectives
Oversight and monitoring of Citi regional hub team focused on Australia. The Fraud hub provides centralized Fraud support (including Authorizations & Detections) to the country and ensures that Service Level Agreements are agreed upon and followed at all times
Ensure controls of Citi and regulatory compliance requirements are not compromised
Ensure quarterly Manager Control Assessment is tested in a timely and accurate manner
Establish strong communication & interaction with Regional Office, Mastercard and Visa Associations, local Credit card association and other authorities, for sharing of learnings and provide critical inputs in setting up industry practices and policies.
To be successful, you'll need to have the following attributes: Management:
Lead teams on and offshore to deliver high performance outcomes
Ability to work effectively with individuals with diverse backgrounds
Ability to communicate complex analytical ideas effectively and persuasively
Have the ability to manage both internal and external clients' expectations.
Ability to work in a fast paced changing environment with multiple tasks
Deep understanding of consumer banking business, systems and processes
Understand how to inspire and engage teams outside of your direct management
Deep understanding of consumer risk management and operational risks
Strong communication skills, ability to engage effectively with internal and external stakeholders, industry participants and regulators.
Thorough understanding of global Fraud practices, systems, processes and industry trends
Sound understanding of digital tools, digital trends and how to integrate fraud prevention into digital strategies.
Internal Number: 6303017
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