The primary role of the Senior Performance Improvement Specialist is to ensure data-driven performance management programs are designed, implemented, and sustained in a manner that supports value-based and risk contracts, and aligns with population health goals of ambulatory practices. The Specialist is responsible for coordinating, organizing and facilitating PI activities, as well as providing expertise and guidance related to performance evaluation, monitoring, and improvement methodology. The Specialist will be directly involved in supporting key metrics and projects associated with provider incentive plans, deployment of disease-based registries, and partnering with stakeholder groups to execute project goals.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Drives and facilitates cross-team collaboration across ambulatory practices to achieve improvement and sustain growth on key performance indicators
Promotes the development and integration of systems thinking and use of improvement tools and change management techniques; drives cultural adoption of improvement methodology such as Lean and PDSA
Partners with data and IT teams to develop dashboards and trending tools that are actionable for end users; facilitates the deployment of those tools and registries to ambulatory practices
Supports the alignment of key performance indicators with provider incentive plans and helps the practices make progress towards those goals
Manages projects of a broad, cross-functional, and multidisciplinary scope with high impact to the organization; oversees improvement plan coordination with operations, clinical and nursing teams
Provides training to staff on PI methods, tools, team approaches, root cause analysis, and project presentations
Provides coaching in the areas of quantitative analysis, consultative techniques and facilitation to project managers as they lead improvement projects and generate results
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in Nursing, Business Administration, Management Information Systems, Healthcare Administration, or related field; Master's degree preferred. Background in healthcare or clinical progression is preferred but not required
Three - Five years' experience using Lean/ Six Sigma/improvement science and/or consulting, including Three to Five years' experience managing complex projects/teams.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Ability to work efficiently independently
Ability to work well with others on all levels, displaying diplomacy and tact
Ability to utilize computer applications on various platforms
Ability to plan and organize work assignments
Certified Lean or Six Sigma Black Belt - desired
Internal Number: JR50552
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.