The role of this position is to oversee the technical systems, operations and services in support of student accounts. The student accounts systems manager will lead the operational team in systems and processing; create queries and reports; develop and apply term-based setup functions within PeopleSoft; manage TouchNet applications. Duties performed require a high level of autonomy; technical proficiency and project management skills; a high degree of problem solving, analysis, and decision-making; an ability to prioritize competing priorities, and ability to communicate technical requirements to non-technical staff.
Duties and Responsibilities:
(E) Supervises and coordinates the day to day technical operations for the student accounts office
(E) Serves as key functional and technical resource for the Student Financials Module
(E) Responsible for creating PeopleSoft queries and reports; maintains publicly accessible library of all Student Financials PeopleSoft reports and queries
(E) Responsible for developing and applying various system setup functions for the Student Financials module
(E) Monitors and resolves any issues relating to Student Financials batch processes including, but not limited to, the Tuition Calculation program and G/L Interface
(E) Acts as primary liaison for Student Accounts office with Information Technology Services for PeopleSoft Student Financials and other Student Accounts software applications
(E) Oversees the testing of all PeopleSoft upgrades, patches, fixes; TouchNet upgrades
(E) Identifies, troubleshoots and resolves issues regarding PeopleSoft Student Financials, TouchNet and other Student Account software applications
(E) Keeps current with all applicable system upgrades and advancements and advises management of the impact and potential benefits of advancing technology
(E) Develops and provides training and guidance for members of the student account staff, as well as, other members of the university for student account information
(E) Maintains standard systems documentation including training manuals, user guides and business process documentation
(E) Document, review, monitor, recommend, and implement all system reporting and transaction procedures and improvements including updating the university's Internal Control Plan and Policies & Procedures manual on an ad hoc basis but not less than annual basis
(E) Provides counsel and expertise in the development of short and long-term plans for business systems development
Develops operational policies and procedures in conjunction with the director
Assists with the design, testing, implementation, integration, operation, management and documentation of various administrative systems, including but not limited to the Student Financials module of PeopleSoft, TouchNet, knowledge base, the digital imaging system and the office website. Works with other functional leads in various offices on cross-module implementation and testing
Works with the Student Navigation Service Center for training, planning and updates; Works to resolve issues as they arise
Demonstrates sensitivity to students, faculty, and staff of varying racial, ethnic, religious, gender, cultural, disability, socioeconomic backgrounds and learning styles
Serves on committees as assigned by the president, assistant vice president for enrollment management, and/or senior director for enrollment management operations
Serves as a role model and mentor for students as appropriate
Three to five years of experience in a technical/operational role in support of student account/bursar functions
Expert understanding of financial and accounting principles
Technological knowledge and understanding of operational processing
Master’s degree in business, management information systems, accounting, or related discipline
Hands-on technical experience with student information systems and payment systems, preferably PeopleSoft Campus Solutions and TouchNet
Experience with document imaging systems, preferably Hyland OnBase
Experience managing system interfaces, file loads, and associated documentation
Ability to communicate effectively with a variety of constituencies
Demonstrated ability to work well with students in underserved populations
Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employees with disabilities.
Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting and standing, keyboarding and interaction with computer equipment; Occasional bending, reaching, lifting, pushing and pulling up to 10 pounds.
Ability to work a flexible schedule according to departmental needs, which may include occasional evenings and weekends.
Special Instructions to Applicants:
Please apply online and attach resume and cover letter.
Employment is contingent upon a completed background and CORI check satisfactory to the university. Internal candidates are not subject to background check.
EEO Statement: Salem State University is an equal opportunity/affirmative action employer. Persons of color, women and persons with disabilities are strongly urged to apply.
Salem State University, located just 15 miles north of Boston, is one of the largest state universities in the Commonwealth of Massachusetts, and an important partner in the economic, cultural and intellectual vitality of the greater north-of-Boston region. Situated in the historic seacoast town of Salem, Massachusetts, Salem State provides a diverse community of learners a high quality, student-centered education; one that prepares them to contribute responsibly and creatively to a global society.