This position is responsible for operational availability, maintenance, and overall operation of company audio visual components throughout the casino floor and hotel tower, guest rooms, surveillance cameras, and meeting room setup and support.
Responsible for installation of audio visual hardware for end users. Assists in the installation of advanced audio visual hardware and software under the direction of the AV Management.
Responsible for making programming changes with the digital sound processing hardware/software.
Plan and execute installation projects of new audio/ visual components.
Responsible for installation of audio visual cabling and low voltage cabling including termination.
Responsible for support and installation of all surveillance cameras.
Provide support for guests in the hotel rooms with all audio visual components.
Provides basic training on usage of all audio visual components to end users and guests.
Facilitates assistance from hardware and software vendors when necessary.
Devises documentation for audio visual operation and training, as built drawings for new installations, and procedures for troubleshooting hardware and software.
Properly tracks all work within the helpdesk.
Perform duties with little or no supervision
Assists in room setup for catering and casino events
Setup and operate casino band/audio equipment
Perform live sound mixing of the bands
Assist in projects
Prepares progressive reports for all work performed.
Other duties as assigned by management.
Utilize the Helpdesk appropriately. Entering all issues and making sure to update all open cases on a day to day basis.
Prove the ability to prioritize calls to most efficiently handle calls from our team members and guests.
Full knowledge of the audio/visual topography.
Prove ability to handle mixing the live bands.
Full knowledge of audio/visual operation for the entire property.
Prove the ability to multitask and handle tasks appropriately under stress.
Prove the ability to create procedures.
Show teamwork and proper follow up on issues that affect our team.
Show the ability to handle multiple calls simultaneously.
Required Skills, Education, Training & Experience
1-2 years experience in a high paced environment.
0-2 years experience in audio / visual installation.
Excellent Guest Service
Ability to lift 50lbs
Ability to continually use ladders
Able to obtain a Colorado Support Gaming License
Cultural Best Fit Characteristics
Never say “it’s not my job”
Honest, wholesome, ethical
Holds self-accountable for performance/takes ownership
Is a team player
An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
About Monarch Casino Resort & Spa
Transforming the lives of our guests by raising the bar of guest service and inspiring team members to explore their full potential is our core goal. We do this through an exceptional team members, benefits and perks packages, coupled with a work environment steeped in rich family values. At Monarch Casino Resort Spa Black Hawk, you’ll have opportunities to explore your talent, gain confidence and go home feeling like you’ve made a difference. After all, we treat our team members like part of the family.