CadmiumCD is an award winning software technology provider to the events industry. We are looking to hire product support specialists that assist clients in using our software.
This position has a primary function of assisting project managers and engineers in implementing event technology for client end users.
Strong IT skills with a background in working with a variety of software platforms is ideal.
Must be able to balance working within a small team environment, along with having a self-starter mentality and being capable of working independently.
Assistance with importing data as well as product setup and implementation will be part of this role.
This will require analytical and problem-solving skills to verify data and ensure all needs of the delegated part of the project are met.
This position will also require communication with clients, so the candidate should be well-written, well-spoken, and comfortable in that scenario. A strong emphasis on custom service is needed. Being patient and kind with those technically-challenged is a must.
We are looking to fill this position immediately.
Familiarity with Excel spreadsheets
Strong analytical and problem-solving skills
A “no fear” technical mentality
Proficient with ticketing systems
Legally authorized to work for any employer in the United States
Local to the northeastern Maryland vicinity (Harford County, MD)
Excellent verbal and written communication skills
Those interested in growing our company. Please don’t apply if you don’t want to commit a year or longer to growing with us.
Prior experience working in a tech company or candidates with a minimum of an Associates degree in technology is needed.
The ideal candidate will have prior experience in technical support roles and/or onboarding new clients onto software platforms.
Additional Salary Information: Benefits:
•Paid time off
•Professional development assistance
Internal Number: 1
CadmiumCD offers an integrated event technology platform that works to collect, organize and distribute information for meetings and events. CadmiumCD's complete platform includes twelve separate products that can be bought and used individually or together to meet the needs of event planners. These platforms include abstract and award collection and review, speaker and exhibitor data management including interactive exhibitor floorplans, conference websites and native apps, online evaluations with continuing education certificates, electronic poster galleries, conference recordings and onsite presentation delivery with digital signs.