As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years. KUOW, licensed to the University of Washington, is the Puget Sound Region's NPR-affiliated public radio service delivering local, regional, national and international news, information and cultural programming. With an audience of over one million users each month, KUOW's mission is to create and serve a more informed public. Our vision is to broaden conversations and deepen understanding. KUOW strives to be the finest possible provider of news--both from within our region and beyond. To help in this mission, KUOW has an outstanding opportunity for an IT Systems Technician to support the entire KUOW department with information technology needs. All duties and responsibilities are under the direction and review of KUOW's IT Systems Manager.RESPONSIBILITIES65% - Lead system installation or upgrade projects as assigned by the IT Systems Manager, including software systems, network and endpoint security, backup and redundancy infrastructure, broadcast technology systems, audio production studio systems, collaboration platforms, and work processes.*Research and evaluation of options, in collaboration with other KUOW departments, external vendors and service providers, and/or UW tech support as needed.*Presentation of options to the IT Systems Manager.*Develop project plan to be approved by the IT Systems Manager.*Collaborate with other KUOW and UW departments as needed.*Provide testing and documentation.*Assist with rollout, presentation, and training to other KUOW departments as needed.10% - Installation, configuration, and maintenance of user, studio, and conference room workstations and peripherals.*Confirm that KUOW hardware and software specifications will meet requirements, and recommend changes to the IT Systems Manager if needed.*Install and configure operating system and software.*Install and configure peripheral hardware, such as audio devices, computer monitors, keyboards, mice, etc.*Perform maintenance, including operating system and software updates, and hardware replacement as needed.10% - Technical support for all KUOW staff.*Respond to help tickets and other requests.*Respond immediately to any broadcast or production issues.*Assist other technical staff as needed in emergencies.*Recover items from backup as requested from users.*Print services support, including installation, configuration, troubleshooting, and maintenance.*Telephone system support, including installation, configuration, troubleshooting, and maintenance.*Assist other KUOW departments with system installation, upgrading, or configuration.5% - System administration:*Create Active Directory accounts and Microsoft Exchange mailboxes for all new users per information from KUOW Finance department. Assign to distribution lists and permission groups. Assign remote access permissions.*Modify existing accounts as requested.*Remove accounts and mailboxes for departing employees.*Configure and maintain security for users and endpoints.5% - Network configuration, troubleshooting, and maintenance*Configure KUOW network infrastructure under the direction of the IT Systems Manager, including software configuration, hardware installation and configuration, and cable installation.*Troubleshoot network configuration issues including DNS and DHCP using Microsoft administrative tools.*Troubleshoot remote access issues, including VPN and DirectAccess.*Coordinate with UW Networking as needed.5% - Provides staff training and documentation.*Provide basic orientation for new users, and provide any additional training needed.Update KUOW IT handbook and other documentation as needed.Requirements include:One year of experience as a Computer Maintenance Technician II OR Five years of experience as a computer maintenance technician OR equivalent education/experience.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.Desired:*Experience managing and configuring Office 365.*Experience with digital audio systems in a broadcast, studio, or live production environment.*Ability to independently and creatively solve problems in a fast-paced diverse work environment.As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.