As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years.The School of Medicine has an outstanding opportunity for a Program Operations Specialist.The Program Operations Specialist plays a key role in providing support for the promotion of a positive learning environment for the School's 1,100+ medical students spread across the five state WWAMI (Washington, Wyoming, Alaska, Montana, and Idaho) region, including six foundational science campuses along with over 200 clinical training sites. The Program Operations Specialist is responsible for evaluating learning environment programs and developing initiatives, training, and events with an emphasis on faculty development. The director is also responsible for providing consultation and support to staff and faculty regarding student academic issues and for ensuring provision, congruency, and equity of academic advising and academic support services at all sites. The Program Operations Specialist is also responsible for collecting and conducting data analyses on learning environment initiatives, and for ensuring provision, congruency, and equity of learning environment remediation efforts at all sites and across all departments. The Program Operations Specialist reports to the director of the learning environment within the office of student affairs, School of Medicine (UWSOM). RESPONSIBILITIESProgram Operations:Engage with peer institutions, external educational entities, and academic journals to research structures and develop best practices in addressing, remediating, and developing a robust learning environment.Liaise with content experts and assist the learning environment director and participating deans in strategic planning. Design faculty-facing programs, workshops, and seminars to address learning environment needs.Work with the Center for Leadership and Innovation in Medical Education and other relevant departments to create training modules, podcasts, and videos for faculty on topics related to the learning environment such as microaggressions, mistreatment, and professionalism. Schedule recording sessions, arrange logistics, develop scripts and content prompts, and coordinate content specialists. Collaborate with Disability Resources to ensure that training materials are universally accessible.Develop metrics for assessing training materials' usage and efficacy. Create and maintain an online repository of faculty training and development training resource materials. Catalogue resources, develop a timeline for reviewing and updating inventory, keep the resource library organized and accessible to faculty across the WWAMI region.Prepare presentation content for unit deans and director on learning environment trends for various School of Medicine committees and faculty audiences.Review student incident reports, communicate faculty and resident physician infractions to department leadership, track department interventions, follow up on delinquent responses/missing cases, and document interventions. Provide monthly reports to the unit director and Incident Response and Oversight Committee members.Arrange and attend semi-annual meetings with individual clerkship directors and with individual regional Foundations and clinical deans, faculty, and staff to review learning environment initiatives, issues, and interventions in each specialty department and/or at each regional site as appropriate.Develop and manage a procedural manual for remediating faculty and resident physician behavior. Work with deans and clerkship directors to identify the behaviors that warrant action, the appropriate actions for the behaviors, and the best practices and strategies for managing faculty and resident physician development. Document procedures and policies to be used as guidelines for clerkship directors, department chairs, and School of Medicine administration. Ensure that new leadership are appropriately trained to address these issues during their onboarding.Identify practices and resources to develop and enhance the practices of the Incident Response and Oversight Committee.Create quarterly and annual communication series on topics relevant to faculty and administration in the learning environment. Prompt learning environment subcommittee chairs of upcoming deadlines for submitting content and serve as primary editor for content.Enhance and maintain learning environment websites, ensuring that content is accurate and layout is user-friendly and accessible.Counsel and advise faculty and medical students of School of Medicine policies and procedures, exercising discretion and maintaining confidentiality.Provide coverage for the learning environment director: receive student mistreatment concerns, review incident submissions, and notify IROC committee members as appropriate.Participate in other activities within the student affairs and curriculum offices, including but not limited to: medical school orientation and transition-to-clerkship programs, class meetings, student affairs staff meetings, retreats, and faculty and staff development.Data Tracking and Analysis:Administer evaluation and satisfaction surveys for learning environment programs. Evaluate the efficacy and outcomes of learning environment services and identify opportunities for improving program quality and student outcomes. Use outcomes data to suggest and implement program and service improvements.Track mistreatment reporting tool data, including the number and type of incidents, the distribution across specialties and regional locations, and demographic characteristics of recipients, such as gender, race/ethnicity, or the phase of training in which students experienced mistreatment.Conduct analyses of data for recurring themes and "hotspots." Identify opportunities for and develop interventions to address the identified trends.Manage data collection, maintenance, and preparation of School of Medicine learning environment-related accreditation materials. Respond to ad hoc requests for mistreatment data reports to various stakeholders.Collaborate with IT specialists to develop incident response tracking systems, and data visualization resources for administrators and clerkship directors to utilize in implementing and monitoring faculty development initiatives.Administrative Support:Administer, maintain, and file administrative, student, faculty, and electronic database records to ensure compliance with federal, state, and University policies and procedures. Maintain a high level of confidentiality and discretion.Staff committee, sub-committee, and department review meetings, which includes agenda preparation, minute taking, tracking and monitoring committee projects, materials distribution, and room logistics.Participate in other School of Medicine committees and meetings as requested.Perform other work-related duties as assigned.Research ActivitiesThe Program Operations Specialist collects research and data, and evaluates and prepares statistical reports on learning environment services and initiatives. This position conducts surveys on success of and satisfaction with services, implements quality improvement initiatives, and partners with academic affairs deans and department of biomedical informatics and medical education on longitudinal studies on the learning environment, which may result in peer-reviewed published research.MINIMUM REQUIREMENTSBachelor's degree or two years of experience in educational administration or educational program management at the undergraduate or graduate level.At least two years of experience with progressively increasing responsibility in undergraduate or graduate education.Ability to handle highly confidential information responsibly.Knowledge of and familiarity with implicit bias and institutional racism and their impacts on the student experience in the educational environment.Proven administrative and problem-solving skills.Ability to interpret and communicate to others complex policies and procedures.Excellent oral and written communication skills including demonstrated competence in preparation of correspondence, written reports and minute taking.Demonstrated experience working in large, highly complex environments.Ability to work independently with a high degree of reliability, accuracy and productivity.Demonstrated ability to maintain harmonious working relationships and effectively address complex and sensitive administrative issues.Proven track record in exercising discretion and independent judgment effectively in decision-making processes.Ability to work across multiple levels of an organization to achieve results.Evidence of ability to be innovative in the work place. Demonstrated project management skills.Experience working with students from diverse racial, cultural, educational and geographic backgrounds.Computer proficiency with spreadsheets, word processing, databases and management tools in a Windows/Mac environment.Experience with developing, designing, and writing a newsletter including editing and proofreading abilities.Experience with designing web pages and using information technology.Experience with developing podcasts, web modules, and other educational tools.DESIRED REQUIREMENTSMaster's degree in education administration, health sciences, or other related field.One to two years School of Medicine or University of Washington experience in education program management.Five years of experience in adult education.Experience in the methods and systems of continuous quality improvement.CONDITIONS OF EMPLOYMENTThe position often requires the employee to work beyond a normal work week (e.g. more than 40 hours a week) and intermittently requires evening and weekend time to meet project deadlines and attend meetings. Travel to regional WWAMI sites may be required.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.