General Description: The Public Benefits Outreach Field Coordinator is responsible for conducting outreach to connect clients with Supplemental Nutrition Assistance Program (SNAP) and medical (Medicaid) benefits, including pre-screening for eligibility, application assistance, information dissemination to clients and staff of partner organizations, following up with clients, and data tracking.
This position is based in the field and will work closely with partner organizations like Chicago Public Schools, food pantries, health partners, and others to reach eligible individuals. This position will help develop a community-based strategy for connecting eligible individuals with public benefits, building partnerships with community organizations to execute that strategy.
Key Responsibilities and Essential Functions:
Assist Public Benefits Outreach Supervisor in developing a community-based strategy for benefits outreach in a targeted area.
Build and maintain relationships with community partners such as Food Depository member agencies (pantries, shelters, soup kitchens), CPS schools, health organizations, and other organizations in support of that strategy.
Educate community partners and their staff about the value of benefits outreach, including its role in increasing food equity and the economic impact on their community and the clients they serve.
Schedule and prepare for outreach visits with community partners and Food Depository member agencies.
Assist clients at member and community agencies and schools with completing SNAP and Medicaid applications and educate clients about the programs and the follow-up needed to successfully enroll in these programs.
Provide screening and SNAP and Medicaid application assistance to individuals in person and via phone and coordinate follow-up to ensure application is successfully completed.
Provide referrals and case management assistance for clients upon request.
Inquire with the Illinois Department of Human Services (IDHS) about client’s applications.
Develop and maintain relationships with IDHS offices.
Develop in-depth knowledge of SNAP and Medicaid policy and stay informed about policy and procedure changes.
Ensure that outreach activities are tracked and recorded as needed for program evaluation and reporting to funding agencies.
Assist with training of staff and volunteers who will assist with outreach activities.
Participate in internal meetings at the Food Depository, as well as meetings at IDHS offices related to local SNAP and Medicaid program developments and issues.
Collaborate across departments.to identify partners to assist with targeting eligible individuals
Competitive applicants will have a Bachelor's degree or a high school degree/GED plus at least 2 years’ experience.
Experience providing direct service to individuals and families
Experience with public benefit programs and their respective application processes is preferred.
Competitive candidates will have strong interpersonal skills, excellent project management and good organizational abilities.
Familiarity with the neighborhoods of Austin, West/East Garfield Park, Humboldt Park, and/or North Lawndale preferred. History of living, working or consistently volunteering in these neighborhoods would be ideal.
Bilingual preferred (Spanish).
Proficient in MS Office applications.
Must have a car, driver’s license and valid insurance.
Typical office environment, as well as working remotely from partner locations around the city
Some exposure to warehouse environment.
Travel within the city of Chicago required. Interacts with GCFD staff, donors, vendors, member agencies, general public.
About Greater Chicago Food Depository
The Greater Chicago Food Depository, Chicago’s food bank, is a nonprofit food distribution and training center providing food for hungry people while striving to end hunger in our community. The Food Depository, founded in 1979, makes a daily impact across Cook County with a network of 700 pantries, soup kitchens, shelters, mobile programs, children’s programs, older adult programs and innovative responses that address the root causes of hunger. Last year, the Food Depository distributed nearly 70 million pounds of shelf-stable food, fresh produce, dairy products and meat, the equivalent of 159,000 meals every day.