Job Summary: Manages the wish-granting volunteer program and ensures Wish Granters and Wish Type Experts are equipped and mobilized to help fulfill our mission.
Determines the number and makeup of volunteers needed in communities across Illinois to serve new wish children and families.
Collaborates with Mission Delivery and Talent team members to develop and facilitate volunteer training; monitors completion of continuing education modules.
Manages the wish assignment process, including the Wish Captain program.
Actively engages volunteers through mass and individual communications, events, and stewardship initiatives.
Collaborates with Wish Experience Architects to ensure consistent execution of volunteer performance management processes; addresses recurring performance issues with volunteers.
Develops and assesses progress toward wish-granting volunteer program metrics.
Performs other duties as assigned.
Required Skills and Abilities:
Proven volunteer management experience, including performance management, training, coaching and recognition
Strong relationship-building skills
Proven experience mobilizing volunteer groups
Highly organized and able to manage competing priorities in a timely way
Strong decision making and problem-solving skills
Excellent verbal and written communication skills
Proficient with Microsoft programs, including Excel and PowerPoint; constituent relationship management databases (knowledge of Raiser’s Edge highly preferred); and volunteer signup software
Preferred Education and Experience:
3-5 years’ related work experience in volunteer management
*Cover Letter is required for consideration.
About Make-A-Wish Illinois
"Together, we create life-changing wishes for children with critical illnesses."
-The Make-A-Wish Mission
Every year, nearly 1,200 children in Illinois are newly diagnosed with a critical illness. Make-A-Wish® believes that wishes are an important part of the overall care and treatment of these children. Each wish offers the opportunity for a joyous, life-changing experience.
Since 1985, Make-A-Wish Illinois has granted more than 14,000 wishes to children across the state with the support of 1,400 volunteers and numerous donors and other supporters.
A dynamic, professional staff is essential to delivering high-quality wishes to children with life-threatening medical conditions across Illinois. Named one of The Non-Profit Times Best Non-Profits to Work For in 2016, Make-A-Wish® Illinois offers an environment that encourages excellence and allows individuals to grow and flourish while delivering the mission. We hope you consider applying for any one of these unique opportunities.