PRINCIPAL ACCOUNTABILITIES: Under the direction of the EVP, Chief Information Officer, the essential duties and responsibilities include, but are not limited to, the following:
Provide leadership, vision and direction to the line of business to ensure alignment between IT and strategic business goals. Work with CIO and other IT leaders to develop an overall IT strategy in the context of a specific line of business strategy. Develop productive relationships with business leaders across the organization to influence how applications can enable new sources of value. Lead the successful delivery of desired business outcomes in partnership with business colleagues.
Define and enhance methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement. Provide support and facilitate innovative and experimental application work to test new ideas with bounded cost and time frames. Manage application group personnel, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps.
Manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization. Conduct regular surveys of stakeholder satisfaction and implement action plans to improve satisfaction. Oversee the assessment of the technical and business fitness of the line of business application portfolio and their associated costs and risks. Work with stakeholders to define a prioritized set of business outcomes and application work to accomplish those outcomes within the limitations of the budget. Work with stakeholders to accomplish portfolio work in a way that improves the business and technical fitness of the line of business portfolio and minimizes its ongoing support costs.
Lead operational and application support activities in conjunction with infrastructure and operations to ensure that the line of business applications perform well in production. Oversee development of processes and tools in conjunction with infrastructure and operations to automate the handoff of code releases from development to operations (DevOps). Work with the chief information security officer (CISO) to ensure that the organization's applications are effectively secured and that risks are mitigated.
Required: An undergraduate or postgraduate degree in computer science, engineering, finance, business management or a related field. A degree is not always a prerequisite for this role and can be replaced with 15 or more years of IT or business experience along with at least half of this experience in one of more areas of IT. At least 10 years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients.
Preferred: A minimum of 15 years’ experience in one of more of the following: Software design/development, mobile applications, application architecture, project management, software as a service (SaaS), software integration, automated software testing, data management/governance, business intelligence, security and/or business process analysis.
Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management.
Proven ability to communicate technical concepts to nontechnical people to enhance understanding and drive decisions that lead to positive outcomes.
Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated.
Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
Strong analytical, data-processing and problem-solving skills.
Proficiency in process formulation and improvement.
Experience building and sustaining business relationships.
Business specific knowledge in one or more lines of business.
IT contracts and their likely cost implications.
Engagement with procurement and legal contract advisors for additional information.
IT applications, operations, service and support organizations.
Data processing, analysis and quality management tools.
Lean IT, agile development, and DevOps principles and frameworks.
Experience managing an organization primarily using agile development methodologies and/or experience transitioning an organization from traditional practices to agile development methodologies.
Internal Number: 12678
About CareFirst Blue Cross Blue Shield
CareFirst is the health care marketplace leader in more ways than one. We are the largest health care insurer in the Mid-Atlantic region, employing more than 5,000 associates and serving nearly 3.4 million members in Maryland, the District of Columbia and Northern Virginia.We are also innovation leaders – our associates are continually finding creative and effective ways to deliver greater value and service to our members and improve the quality of life in our communities. The new normal for the health care industry is constant change and evolution and CareFirst strives to drive the future of health care through our advanced solutions.We promote learning and development by encouraging and supporting our associates to invest in their own learning and development. We are guided by a powerful set of values that inform and influence our interactions with each other, our members and our community.