The Library Assistant 2 performs wide range of Access Services duties, including collection maintenance, faculty support, document delivery and digitization projects, material retrieval, student worker supervision, circulation desk duties. Often serves as the first point of patron contact in a library that prides itself on exemplary service.
Circulation and Access
Performs full range of circulation functions including charging and discharging items, processing fines, placing holds, requesting items from other Northwestern libraries, helping patrons search for items. Maintains student lockers. Reports library facilities and maintenance requests to appropriate departments. Supervises students in this capacity as well.
Performs full range of duties to maintain physical collection, including shelving, sorting, shifting, shelf reading, reclassifying items, locating missing books, and book repair. Supervises students in this capacity as well.
Materials Retrieval and Request Fulfillment
Performs full range of duties related to patron requests including retrieving items from open and closed stacks, processing reserves, document scanning, fulfilling interlibrary loan requests, and delivery of materials.
Opening and Closing
Closes the library five days per week (Wednesday – Sunday) and opens the library on weekends. Closing and opening duties include locking/unlocking the main doors, computer lab and copy rooms; turning on/off lights throughout facility; receiving and processing newspapers; turning on/off circulation desk equipment.
Faculty Scholarship Support
Processes and uploads faculty paper submissions to SSRN (Social Science Research Network); assists Faculty Services and Scholarly Communications Librarian with institutional repository and promotion of faculty scholarship.
Special Collection Support
Assists Special Collections, Archival and Digitization Services Librarian with digitization of rare and archival library materials.
Participates in other library support services involving collection processing, library records, and new initiatives, as needed. Other duties as assigned.
Performs other duties as assigned.
Bachelor’s degree or higher.
Must be exceptionally reliable and have demonstrated reliability in prior work experience.
Library circulation experience.
Excellent oral and written communication skills and organizational skills.
Ability to establish and maintain excellent working relationships with library users, especially students, coworkers, supervisors, and law school staff members.
Careful attention to detail.
Ability to work both independently and as part of a team.
Flexibility and commitment to providing outstanding customer service.
Ability to use Microsoft Office software.
Minimum Competencies: (Skills, knowledge, and abilities.)
Excellent interpersonal skills and ability to establish positive working relationships with a wide variety of people ranging from students to peers to faculty members.
Strong sense of responsibility and reliability; must be able to assume responsibility for entire library facility during off-peak hours.
Ability to perform physically demanding tasks such as shifting books and pushing book carts.
Preferred Qualifications: (Education and experience)
Successful customer service experience in an organization that values a positive customer experience.
Experience in an academic library environment.
Preferred Competencies: (Skills, knowledge, and abilities)
Facility using library research databases, integrated library systems such as Alma.
Proficiency with digitization software.
Familiarity with legal resources.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 36795
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.