As team member for Krieger School of Arts & Sciences IT, provides lead support for departments and programs as assigned and provides direct support to Krieger's Senior System Engineer overseeing the school’s computational/research computing infrastructure, including physical and virtual servers and clusters. Designs, implements, manages, monitors, administers and supports a heterogeneous, multiplatform computational network environment used by faculty, staff and graduate students. Provides high-level direction and advice to faculty and researchers. Provides consultation, recommendations, direction and implementation for all aspects of information technology and research computing.
Specific Duties & Responsibilities: 60% -- Installation, Configuration, Maintenance and Troubleshooting:
Manage, monitor, administer and support a heterogeneous multiplatform computational environment for the Department of Economics.
Manage, build, configure and maintain multiple virtual as well as physical Windows and Linux servers.
Manage and maintain Citrix VDI appliances.
Manage and monitor current departmental computing infrastructure, plan, recommend and implement expansion, upgrades and/or modifications as appropriate.
Manage and maintain computer labs used primarily by graduate students.
Manage active directory users and groups; manage user account access to resources.
Create and implement domain/OU level group policies.
Develop scripts and solutions by using departmental standards to automate system management.
Utilize system management and monitoring tools to detect incidents, take corrective actions and determine root cause.
Perform system software upgrades, including planning, testing and scheduling, as required.
Follow and maintain IT security awareness and best practices related to the supported environment and established by university wide security standards.
Alert all users about potential security threats, resource availability and policy changes on an ongoing basis.
Implement and monitor department wide backups and ensure data recoverability.
30% -- System Analysis, Design and Consultation:
Act as technical lead/contact for all computer related projects and/or issues.
Evaluate, research, recommend, implement and promote new technology as well as technology improvements in the network, server, workstation, IT management systems, and multimedia environments.
Evaluate and recommend new software solutions.
Research, test and integrate new products and software releases into the current environment.
Plan, design and implement custom solutions for the departmental computing environment as necessary.
Analyze user needs in the computing environment and develop recommendations for products and services that will meet the technical and functional requirements.
Facilitate and assist faculty and graduate students in their research activities.
Advise and assist faculty and graduate students in acquiring secure data for research purposes.
Provide instructional design and educational technology integration consultation to faculty.
Advise faculty on available instructional technology programs and resources.
Advise and assist faculty, graduate students and staff in the effective use of the available computing infrastructure, software and network resources
Create and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference.
Research and request quotes for new equipment.
Assist with purchasing and purchasing decisions.
10% -- Relationship Management:
Provide training to faculty, staff and graduate students in wide variety of areas:
New software and hardware implementations.
Wireless and mobile equipment use, smart phones and PDAs.
Digital instructional technology.
Interactive Smart Board equipped seminar rooms.
New developments or resources that may be beneficial to users.
Exchange information and/or consult with other JHU/KSAS IT staff; implement recommended guidelines.
Participate in Institutional, divisional (KSAS IT) and departmental committees and initiatives as required.
Maintain relationships with vendors.
Minimum Qualifications (Mandatory):
Bachelor's degree required.
Three years of related experience.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula and Additional experience can be substituted for education to the extent permitted by the JHU equivalency formula.
Bachelor's degree preferably IT related
Experience working in higher education scientific environment preferred.
Special Knowledge, Skills, and Abilities:
Must have in depth knowledge of heterogeneous, multiplatform computational environments with special emphasis on server hardware and software configuration, building and support for Windows and Linux servers with no technical supervision.
Proven ability to design, implement, promote and support the use of advanced computing technologies for faculty, researchers and graduate students.
Ability to develop, manage and maintain complex IT infrastructure.
Strong knowledge of hyper-v server environment as well as Citrix virtual desktop infrastructure (VDI).
In depth knowledge and experience with client management tools, including Microsoft Systems Center Suite, MS Deployment Toolkit.
Must have in depth knowledge of hardware and software configuration, building, troubleshooting and support for current and past Windows, Linux and Mac clients and operating systems.
Must have excellent oral and written interpersonal skills.
Strong knowledge of all Microsoft Office products, database design applications (Microsoft Access, FileMaker).
Familiarity with specialized software applications: Stata, Matlab, SAS, Tex, Scientific Word, ArcGIS, as well as other data processing applications required for faculty research and collaboration.
Familiarity and working knowledge of the Adobe Creative Suite.
Strong knowledge of HTML, CSS and Content management systems (WordPress, etc.).
Strong critical thinking, analytical skills and ability to work effectively on multiple projects.
Ability to independently prioritize and complete tasks in a timely fashion.
Ability to work independently with no technical supervision as well as collaboratively as a team member.
Classified Title: Sr. Systems Administrator Working Title: Sr Systems Administrator Role/Level/Range: ATP/04/PD Starting Salary Range: $59,280 - $81,430 per year Employee group: Full Time Schedule: M-F, 8:30 a.m. to 5 p.m. Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 10001346-Dean Office of Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.