The University of Southern Californiaâs (USCâs) Information Technology Services is seeking a talented Learning and Development Specialist with an exceptional commitment to service excellence to join its team. As the Learning and Development Specialist, you will be an integral member of the Learning and Development team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.
ITS has embarked on a major digital transformation initiative to continually improve services for faculty, staff, and students in support of USCâs ascent as a leading institution of higher education. The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the universityâs mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential.Â
We are looking for top talent to join us on our journey.
USCâs ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.
USC is the leading private research university in Los Angelesâa global center for arts, technology, and international business.Â With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familyâthe faculty, staff, students, and alumni who make USC a great place to workâyou will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.
MINIMUM QUALIFICATIONS The candidate for the position of Learning and Development Specialist must meet the following qualifications:
Bachelorâs degree in a relevant field such as organizational development, communications, business administration, etc., or equivalent combination of education, training, and experience.
Two years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education.
Experience developing learning and development strategies and curricula.
Demonstrated experience facilitating training sessions in-person or virtually.
Demonstrates high energy and self-starter qualities.
Demonstrated written and verbal communication and influencing skills, collaboration, problem solving, presentation, conflict management and interpersonal skills.
Proven ability to work collaboratively in a team environment.
Effective written and verbal communication skills.
Experience delivering customer-focused services.
Ability to problem solve.
Ability to prioritize work and manage time effectively.
Ability to understand and work with complex systems.
PREFERRED QUALIFICATIONS The ideal candidate for the position of Learning and Development Specialist has the following qualifications:
Bachelorâs degree in a relevant field such as organizational development, communications, business administration, etc.
Four or more years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education.
Experience creating learning and development strategies and building a learning and development organizational competency.
Experience creating training plans, curriculum and content related to system implementations (i.e. Workday, Salesforce, etc.).
Experience with Learning Management Systems (i.e. Cornerstone) and eLearning tools (i.e. Captivate).
THE WORK YOU WILL DO The Learning and Development Specialist is responsible for creating training plans and curricula, designing and developing training content and materials, and determining the most effective instructional methods and tools based on needs assessments to align with ITSâs objectives.Â The Learning and Development Specialist coordinates and delivers training covering a wide range of topics for large or small groups or one-on-one, either in person, virtually, through eLearning or self-study.Â The position also collaborates with business partners to design, develop, implement and evaluate training curricula and programs, as well as to measure their results. The Learning and Development Specialist coordinates, tracks and documents training functions, scheduling and facility set-up, legal compliance of training programs, and interaction with outside vendors to meet training needs, all while maintaining knowledge of trends and regulatory changes in the field. As a member of ITS, the Learning and Development Specialist demonstrates ITS values in action.
Job Accountabilities: The Learning and Development Specialist:
Creates training plans and curricula that align with ITS service objectives. Recommends strategies and tactics to ensure that customers are trained so that systems and process changes are transitioned with a minimum disruption to business operations.
Designs, develops, evaluates, and updates training content, materials, manuals, tests, and related training aids to ensure optimum effectiveness.
Determines most effective instructional methods and tools based on needs assessment and/or specified training needs including individual training, group instruction, demonstrations, meetings, eLearning, workshops, refreshers, in-person, virtual, and/or self-study.
Delivers and/or coordinates training covering a range of topics in areas such as functional, technical, operational, management and leadership, and professional.
Collaborates with business partners throughout the organization to develop curricula design, implementation and evaluation.
Evaluates training and development programs and measures results. Modifies training programs when necessary to adapt to business or work environment changes.
Manages administrative functions necessary to deliver, document, and track training programs, which includes scheduling, employee notification, and arranging facility set-up.
Prepares and reports on training and delivery and curriculum effectiveness. Ensures legal compliance of programs, as necessary.
Identifies vendor solutions to help meet business learning requirements and needs. Manages vendor relationships, as assigned.
Promotes training products and services. Raises awareness of university resources.
Maintains awareness and knowledge of current changes within legal, regulatory and technology environments which may affect operations. Ensures senior management and staff are informed of changes and updates in a timely manner.
Contributes to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITS leaders. Actively embodies ITS values and behaviors including accountability, ethics, and best-in-class customer service. Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately.
Supports the vision for Engagement, Culture, and Communications. Works closely with team members and management to implement and support effective solutions for learning and development. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITS.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
MINIMUM QUALIFICATIONS The candidate for the position of Learning and Development Specialist must meet the following qualifications:â¢ Bachelorâs degree in a relevant field such as organizational development, communications, business administration, etc., or equivalent combination of education, training, and experience. â¢ Two years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education.â¢ Experience developing learning and development strategies and curricula. â¢ Demonstrated experience facilitating training sessions in-person or virtually. â¢ Demonstrates high energy and self-starter qualities. â¢ Demonstrated written and verbal communication and influencing skills, collaboration, problem solving, presentation, conflict management and interpersonal skills. â¢ Proven ability to work collaboratively in a team environment.â¢ Effective written and verbal communication skills.â¢ Experience delivering customer-focused services.â¢ Ability to problem solve. â¢ Ability to prioritize work and manage time effectively.â¢ Ability to understand and work with complex systems.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.