UMBC seeks a strategic analytics professional who will provide valuable feedback to both peers and managers. In this role, you will have active, positive, and engaged working relationships with a broad range of university stakeholders. You will collaborate closely with colleagues in design, development, IT, communications, and marketing. Responsibilities range from discussions about UMBC’s digital communications goals to executing and evaluating specific strategies and projects to improve user experience, ROI, and impact.
This position reports to the associate director of web strategy and user experience in UMBC’s Office of Institutional Advancement (OIA). UMBC and OIA value diverse perspectives and prioritize inclusive excellence as a core principle. We actively welcome candidates of all backgrounds and identities.
• Conduct both qualitative and quantitative user research including data analysis, contextual interviews, usability studies, heuristic evaluation, and trend research. • Proactively identify usability concerns, select the best methodology to clarify the issues, conduct the research, and present actionable recommendations to improve designs. • Help to drive UMBC’s measurement methodologies forward, ensuring we are continuously improving through the use of metrics. • Guide metrics reporting and analysis for OIA. • Collaborate with project stakeholders, digital team, designers, web managers and beyond. • Identify and facilitate strategic research and new opportunities for delivering actionable user insights • Own multiple simultaneous projects and move forward with them concurrently, adjusting timelines based on team and stakeholder priorities.
Required Minimum Qualifications:
Bachelor’s degree required, preferably in human-computer interaction, human factors, psychology, communications, digital marketing, information systems, or a related field.
Strong observational analysis skills are required, coupled with excellent verbal and written communication skills.
Ability to present research data simply and clearly is required.
Expertise in multiple research methods and a mastery of core UX skills are required.
Applicants must be passionate about how people use technology in the workplace.
2+ years of professional experience conducting quantitative and qualitative research is preferred.
Special Instructions to Applicants:
Please submit a concise cover letter (one page, single-spaced) detailing your interest in the position and a resume detailing your experience and qualifications. Please also provide answers of up to 150 words each to the following three questions (upload under Supporting Documents as a single document):
• What is one example of a past project related to this position that you are particularly proud of? • What is one aspect of user experience work that you think is most important when designing digital solutions? • What is one example of a way that you have used data to inform or change strategies?
Screening of Applications Begins:
For best consideration submit application materials by August 19, 2019 (applications will be accepted until the position is filled).
Salary is commensurate with qualifications and experience.
UMBC offers a benefits package for regular and grant-funded regular employees including generous leave, excellent health, life, and disability insurance, retirement plans, tuition remission, on-site preschool, and numerous professional development and wellness opportunities. Contingent II positions may include some benefits. To learn more about our benefits click here.
Equal Opportunity Statement:
UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
Internal Number: 493000
About University of Maryland, Baltimore County
UMBC is a dynamic public research university integrating teaching, research and service to benefit the citizens of Maryland. As an Honors University, the campus offers academically talented students a strong undergraduate liberal arts foundation that prepares them for graduate and professional study, entry into the workforce, and community service and leadership. UMBC emphasizes science, engineering, information technology, human services and public policy at the graduate level. UMBC contributes to the economic development of the State and the region through entrepreneurial initiatives, workforce training, K-16 partnerships, and technology commercialization in collaboration with public agencies and the corporate community. UMBC is dedicated to cultural and ethnic diversity, social responsibility and lifelong learning.