Field Service Engineers install, repair, and maintain electron microscopes at customer sites. Engineers with experience in electronics and mechanics provide technical support, preventative maintenance, and troubleshooting to clients. Positions are currently available in Peabody, MA.
What you will do:
Install new or modified equipment at customer's facility to ensure full functionality according to specifications.
Independently diagnose and repair instruments within the territory
Review reports and inspect malfunctioning instrument to determine nature and scope of problem.
Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work
Exercise discretion and independent judgement to resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals
Provide on-site technical assistance to help troubleshoot and repair equipment.
Complete and submit field service reports and weekly expense reports
Demonstrate integrity, excellence, accountability and teamwork in all interactions
An Associate’s degree in an appropriate area of electronics, engineering or science; two or more years’ experience or an equivalent combination of education and experience.
Hands-on technical experience with installation and repair of equipment
Knowledge of and ability to apply analog, digital, and RF electronics
An understanding of troubleshooting techniques, ability to analyze, evaluate, and assess mechanical components
Demonstrated ability to communicate effectively both verbally and in writing
Must be legally eligible to work in the US without sponsorship
A valid driver’s license, passport, and willingness to travel overnight up to 30% is required
JEOL USA is a wholly-owned subsidiary of JEOL Ltd in Japan, a world leader in electron optical equipment and instrumentation for high-end scientific and industrial research and development. Core product groups include Scanning Electron Microscopes, Transmission Electron Microscopes, Microprobes, Auger, Electron Beam Lithography (Direct Write and Photomask), Mass Spectrometers (including DART and ambient ionization), NMRs and ESRs, also medical and industrial equipment for high caliber testing, measurement and analysis needs. A global network of locally managed subsidiary companies provides sales, technical application support, and service to local customers in more than 30 countries including established and emerging markets. Our customers are breaking barriers and solving problems in a wide variety of advanced scientific endeavors including nanotechnology, materials and life sciences, and environmental analysis. Our objective is to provide them with the most innovative solutions to achieve their goals.
What we offer:
We offer competitive salaries and comprehensive medical, dental, and vision coverage, a 401K plan with a match and employer contribution, company car, and opportunities to advance within the organization. If you have the desire to work in an industry where your work contributes to progress in science and society, submit your resume and complete an application at www.jeolusa.com/careers or fax resume in confidence to Human Resources at (978) 536-2220.
JEOL is an Affirmative Action/ Equal Opportunity Employer. Applications from minorities, females, veterans, and individuals with disabilities are strongly encouraged