Do you want a unique opportunity to lead the strategy, design, and delivery of a collection of IT services? Ohio University’s Office of Information Technology (OIT) is looking for a detail-oriented, versatile, problem solver to join the Service Ownership team and manage a portfolio of IT services that supports students, faculty, and staff in their learning, research, and administrative support activities.
You will manage your portfolio of services throughout the entire service lifecycle including strategy, design, transition, and operations. This position is responsible for developing service roadmaps, service level agreements (SLAs) in partnership with senior IT leadership, and is accountable for service objectives and outcomes defined within the SLAs regardless of where the technology components or professional capabilities are sourced from.
To be successful in this position, you need to have an entrepreneurial spirit, be driven to solve problems, achieve high standards of customer service, and be able to facilitate communication with broad audiences including executive leadership, faculty, and other end users. You will have the opportunity to grow your knowledge and business skills and make a difference to Ohio University. You should have at least six years professional experience with at least three of them being in project management, business analysis, product ownership, service delivery, or IT-related profession.
If you are excited about the experiences and opportunities afforded to this position, then please apply to the IT Service Owner job posting at https://www.ohiouniversityjobs.com before the posting close date!
Job responsibilities include, but are not limited to:
• Serve as a thought leader for assigned service offerings; Identify opportunities for service improvements and enhancements; Promote and market services and service offerings.
• Ensure service level agreements are updated annually and service commitments are delivered. Monitor service levels and report service performance metrics
• Operate services by facilitating and coordinating service management processes (incident, request, change and problem) throughout the service management lifecycle
• Articulate current and future resource demands and resolve resource and priority conflicts with resource managers
• Communicate service roadmaps and changes with stakeholders
• Manage the internal and external expenditures for the services to established budgets; Forecast future expenditures for overall service operation including investments or divestments based on demand
• Set and manage service priorities for run, grow and transform activities and translate needs to functional resource managers.
• Contribute to the continuous improvement of IT service management, project management, and resource management processes and practices.