Regional Campuses Dean’s Office: Technical Solutions Specialist will collaborate with E-Campus leadership to deliver high-quality technical solutions, lead faculty development initiatives, promote best practices in the academic use of technology, as well as cultivate collaborative partnerships that result in the growth of high-quality online teaching and learning opportunities.
Perform complex computer and administrative duties to troubleshoot and solve technical issues in a timely manner with a high level of client satisfaction
Maintain compliance and records tracking for departmental ticket management, forms, inventory, records, schedules, and training
Develop, research, document and implement processes and best practices related to technical support and the academic use of technology
Create and maintain project plans to track project performance and analyze the successful completion of technical solution initiatives; Generate reports on progress, impact, and outcomes of projects and initiatives using data and analytics
Coordinate and produce excellent, high-quality faculty engagement assets (how-to guides, job aids, processes, webpages, templates/examples, etc) and facilitate experiences (training, micro-courses, learning communities, presentations, etc) that serve faculty needs and meet department goals
Assist with supervision, scheduling, and mentoring of technical support student employees; Monitor and assess the work quality of student employees to ensure that projects and timelines are on-track for completion
Represent E-Campus at University events and serve on technical committees related to support or university systems
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Perform other duties as required or assigned
Bachelor’s Degree in a related area or equivalent experience
Advanced knowledge and ability to use, train, and troubleshoot university systems: Google Apps for Education, Learning Management System (Canvas, preferred), Ticket Management Software, Content Management System, Excel (for data and analytics)
Advanced customer service skills: including diplomatically, patiently, and successfully handling questions, problems, and suggestions to generate solutions
Advanced communication skills: including written, verbal, technical, coaching, public speaking/presentation, and teamwork; communicating technical information in terms understandable to diverse audiences
Strong record-keeping, process management, and analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy
Ability to prioritize work while advancing multiple projects simultaneously
Ability and willingness to take initiative and work independently with minimal supervision
Ability and willingness to learn new skills and adapt to new technology
Position is not eligible for H-1B sponsorship
One (1) or more year(s) experience as an LMS support specialist
Advanced knowledge and ability to use, train, and troubleshoot university systems: Project management software, Qualtrics and/or Formstack, Video conferencing software, and Accessibility compliance/remediation practices and software
Experience in using project management software to meet deadlines
Working knowledge of teaching and learning practices, assessment/evaluation, faculty development, community-building strategies, or related area(s)
Experience creating, leading, and presenting/authoring professional development programs
Working knowledge of applicable federal and state laws, policies, regulations, and standards (Americans with Disabilities Act Amendment and Section 504)
Submit cover letter and resume to http://jobs.miamioh.edu/cw/en-us/job/495775. Direct inquiries to Julie Straub at firstname.lastname@example.org. Review of applications begins on August 15, 2019 and continues until position is filled.
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of sex/gender (including sexual harassment, sexual violence, sexual misconduct, domestic violence, dating violence, or stalking), race, color, religion, national origin (ancestry), disability, age (40 years or older), sexual orientation, gender identity, pregnancy, status as a parent or foster parent, military status, or veteran status in its recruitment, selection, and employment practices. Requests for all reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at http://www.miamioh.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223. Criminal background check required. All campuses are smoke- and tobacco free.
Internal Number: 495775
About Miami University
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”