Reports to the Department Administrator in the Department of History of Art and Architecture (HAA). Supports the scholarly and research activities of HAA Faculty and Graduate Students in collaboration with HAA Staff. Provides basic analysis of technical issues and desktop support for Department Faculty and Staff, and escalates issues to Harvard University Information Technology (HUIT) as needed. Provides support for Faculty and Graduate Students in use of instructional technology tools, desktop tools, image management tools, and image digitization. Interviews Faculty about computing needs and works with HUIT to guide Faculty toward appropriate and effective solutions. Works closely with the Academic Technology Group (ATG) to ensure that all ATG initiatives (i.e. course websites) are understood and implemented. Works with Faculty members to develop new ways of improving classroom instruction through technology, such as seamless incorporation of video, film, architectural modeling, scrolling, Hollis Images, and ARTstor. Works closely with HUIT, Fine Arts Library, Sackler Digital Scholarship Studio, Harvard Art Museums, and Instructional Media Services (IMS) to further the strategic vision of migrating to a digital teaching and research environment.
Duties & Responsibilities
Serves as resource for current information regarding still and video media and presentation production; first point of contact for advice regarding programs including, but not limited to, Photoshop, Premiere, Keynote, Powerpoint, etc.
Serves as technical liaison to Harvard University Information Technology (HUIT) for the Department
Provides basic technical support in the use of Harvard-owned computer equipment (e.g. desktops, laptops, disk drives, laser printers and combination printer/copier/scanner), software, and specialized technology. Escalates issues to HUIT as needed.
Provides AV support to HAA Faculty, Students, Visitors, and Guest Lecturers; assists with troubleshooting classroom AV equipment (rack controllers, projector hardware, remotes, etc.) and escalates issues to Media Technology Services (MTS) as needed; coordinates with MTS for projector maintenance and AV upgrades/repairs
Maintains the HAA Department Website
Maintains HAA Department Course Catalog; collects course names and descriptions from Faculty each semester; creates Department teaching schedule, including room assignments; schedules sections for Teaching Fellows
Assists Faculty and Teaching Fellows with development and maintenance of course websites
In conjunction with HUIT, recommends system equipment upgrades based upon Faculty and Staff computing needs
Maintains HAA Department equipment inventory (desktops, laptops, printers, scanners, video equipment, peripherals etc.)
Contributes to the HAA Department's goals by accomplishing related duties as required
The Department of History of Art and Architecture (HAA) is an academic department in the Faculty of Arts and Sciences. It is comprised of twenty-two faculty members, approximately seventy-five PhD students and fifty undergraduate concentrators. HAA academics and scholarly research spans the globe and covers about four millennia.
Application must include a cover letter in order to be considered for this position.
All formal offers are made by FAS Human Resources
Salary Grade: 054
Union: 55 - Hvd Union Cler & Tech Workers
High school graduate with minimum of three years of providing IT customer-support
College degree preferred.
Harvard IT experience, or IT experience in higher-education, strongly preferred.
Working knowledge of both Mac and PC operating systems.
Basic knowledge of digital imaging, a variety of computer hardware and software, and operating systems.
Working knowledge of Canvas, Google Calendar, O365, RoomBook (EMS) and OpenScholar preferred.
May be tested on appropriate computer skills as required.
Ability to work independently with minimal supervision.
Capable of interacting and communicating with diverse groups of people with tact and diplomacy.
Ability to handle complex and confidential information with discretion and initiative.
Demonstrated ability to work collaboratively as part of a close team of staff sharing responsibilities when necessary to meet the needs of the Department.
A positive and enthusiastic attitude with great attention to detail.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 49863BR
About Harvard University Faculty of Arts and Sciences
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.