Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter: USJobsCognizant.
Client Service Executive
Cognizant requires a seasoned professional and market savvy leader to drive infrastructure services growth in select accounts in North America. This vital Client Services Executive (CSE) role within one of Cognizant’s numerous Business Units will generate revenue for the company by creating well-rounded customer relationships centered on our existing and future Cognizant offerings. Our service offerings cover a full range of industries: Banking and Financial Services, Communications, Healthcare, Life Science, Manufacturing, Media & Entertainment, Oil & Gas, Retail, Technology, Travel and Hospitality, and Utilities.
This leader will own the overall Business Unit’s revenue quota, customer profitability targets and relationships between the customer and the Business Unit. This role will collaborate with the account managers & other leaders in ensuring profitability and goal attainment for their portfolios.
The CSE is responsible for developing account management strategies and driving new business throughout the existing portfolios of select accounts; including revising and improving the entire bid management process, as needed.
Key Result Areas:
Responsible for bid strategy, executive communications, executive summary in proposal and pricing to maximize opportunity to win business and profitability
Responsible to ensure the Business Unit meets its delivery contractual requirements and meets/exceeds customer’s expectations
Manage virtual solution/proposal team on customer bids
Responsible for overall P&L within the accounts, including attaining revenue target, customer profitability, and customer satisfaction
Ensure high levels of client satisfaction through active engagement and relationship management
Ensure people satisfaction through effective employee engagement
Business / Customer
Maintain communications with key customer executives to ensure knowledge of changing customer environment
Drive new business into current Cognizant base and new logos
Present Cognizant solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
Develops ongoing relationships with client to attain a trusted partner status
Prepare account plans and develop account penetration strategy for assigned and target accounts
Quarterly reviews with strategic accounts to review existing service portfolio and potential future services
Ability to travel as needed
People / Team
Ensure proper staffing and skills are in place on shore as per our contracts and to meet customer demands
Responsible for managing skills and career development of staff that are assigned
Encourages innovative ideas and rewards for the same for boosting engagement capabilities
Drives mandatory score cards for direct reports and through the organization
Provides succession planning for key roles within realm of responsibility
Direct managerial oversight of onshore delivery resources
Minimum of 10+ years of experience
Deep knowledge and experience in one of the various industries which Cognizant services: Banking and Financial Services, Communications, Healthcare, Life Science, Manufacturing, Media & Entertainment, Oil & Gas, Retail, Technology, Travel and Hospitality, or Utilities
Strong interpersonal skills and presentation skills with ability to create and deliver compelling propositions
Previous experience with account management in the US a must-have
Proven success in planning and controlling account related activities; use of delegation and effective communication
Ability to handle multiple customer relationships
Proven leadership qualities such as conflict/issue resolution, critical thinking and ownership
Creative thinking and out of the box solution mindset
Ability to understand client business model and dedicatedly build opportunities to drive value
Confirmed experience in working with VPs and CxOs
Deep understanding of Agile and Scrum methodology
Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com
About Cognizant Technology Solutions
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.