If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
To participate in system developments/operations support and change projects within Global Distribution & Transfer Agency Operations team (GDTA) in line with department procedures/controls.
Responsible for delivery of business requirements, documentation & test support, promoting continuous improvement between GDTA departments within HSS globally.
Key role for the delivery of a cohesive service to our clients and their investors.
Responsible for supporting shareholder servicing across multiple alternative & traditional clients focusing on continuous improvement.
Review team or external vendor deliverables to sign-off stage coordinating system release cycle initiatives within global IT book of work.
Planning, organisation and prioritization of workload assigned to the GDTA Operations Support Team.
Train Administrators/Senior Administrators across the GDTA platforms.
Suggest and implement improvements to the GDTA processes & procedures in consultation with the team Manager.
Participate in GDTA projects, Agile development, end to end testing & coordinating departmental change initiatives through a project based approach, prioritising requests, resolving issues and ensuring targets are met.
Ensure the team is customer focused and that a high standard of service is provided
Skills and Experience required
Strong experience of Transfer Agency operations, where experience in a business analysis/project management/system development role a distinct advantage.
Proven track record of Agile delivery
Strong experience of Transfer Agency external output creation and dispatch methods
Practical experience of process reviews and re-engineering.
Proven record of improving efficiency including introduction of automated solutions.
TA system knowledge on NTAS, GTAP (Flexcube) or other UK TA systems required.
Excellent analytical skills, pragmatic approach to problem solving & highly developed people management skills.
Proven leadership, communication, presentation and relationship management skills.
Service oriented and customer focused.
Ability to ensure deadlines controls and procedures are adhered to.
Ability to analyse issues, and organise and proactively contribute to the team.
Proven track record in the delivery of projects/testing on time, within budget and to specification.
For further details and application information please visit our careers site, searching under reference number 0000CNOA
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.
Internal Number: 6224295
About HSBC Bank plc
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