The Patient Navigator manages daily operations of a biomedical &/or social-behavioral research study involving multidisciplinary teams of colleagues, sponsors & other external project stakeholders. Monitors study performance, analyzes & review results, & supervises development & implementation of new protocols. Assigns work & supervises study staff & reviews technical operations ensuring that all processes, protocols & procedures are quality controlled & functioning up to standards. Develops implements & administers budgets, grant & administrative procedures. May co-author scientific papers for presentation & publication & coordinates writing, submission & administration of grants. Ensures that all study activities are completed by strictly following Good Clinical Practices (GCP) & all current local, state, & federal laws, regulations, guidance, policy & procedure developed by the NU Institutional Review Board (IRB), Food & Drug Administration (FDA) Code of Federal Regulations (CFR), & the International Conference on Harmonization (ICH).
This position will support a postpartum patient navigation research program, Navigating New Motherhood 2 (NNM2). The study seeks to improve health outcomes among low-income women by implementing a barrier focused, long-termed patient-centered intervention that offers support for a defined set of health services. In this NIH-funded study, women will be randomized to either receive intensive patient navigation after birth through one year postpartum, versus receive usual care.
This position will be responsible for directing participants through the postpartum period and performing all navigation activities, including coordination of support services with attention to each individual’s relevant social determinants of health. They will identify other social/structural needs or barriers a participant may encounter during the study and offer appropriate referrals as described. The navigator will also serve as a bridge to the clinical providers, offer limited health education, and serve as a source of psychosocial support. The navigator will be extensively trained in community resources, postpartum needs, the study protocol, barriers to care, and other issues relevant to the study.
The role requires a culturally competent individual with excellent communication, organizational, and multitasking skills. The patient navigator should possess strong relationship building and problem-solving skills, an interest in health education, and a passion for patient advocacy. The position requires an individual that can engage with patients in a caring, compassionate, and empathetic manner and can easily adapt to a changing environment. The position also requires individuals to be comfortable engaging with a variety of health care professionals in a busy clinical environment.
Leads execution & control of a biomedical &/or social science project or research study.
Provides patient navigation services by assisting, counseling and educating patients to become more effective and knowledgeable users of healthcare services.
Meets patient, explains study details, and provides contact information.
Provides navigation and care coordination to patients enrolled in the NNM2 study. Defined as having at least 15 points of contact with each patient from enrollment to 1 year postpartum.
Performs needs assessments throughout navigation course to identify health and support services for patients and opportunity for provisions of resources as needed. Perform motivational interviewing for self-care and recommended health behaviors.
Develops individualized postpartum care plans, schedule appointments, and provide appointment reminders.
Offer social, emotional and logistical support.
Performs health education on issues such as contraception and breastfeeding.
Supports patient and clinical staff with administrative tasks such as maternity leave paperwork and insurance needs.
Accurately documents patient information, goals/plans, and patient navigation services in all database systems including Electronic Medical Records.
Coordinates processing & analysis of data, conduct of experimental tests & procedures
Coordinates with clinicians and health care team regarding patient enrollment in NNM2 and postpartum care.
Responsible for record retention and maintaining accurate information in an organized and structured format.
Develops new &/or revised research methodologies.
Contributes to the development of a patient navigation model in women’s health that promotes best practices to manage work flow and adhere to study procedures. Maintains a patient navigation manual that provides documentation on how to perform the various roles and responsibilities of the position.
Ensures completion of study activities per protocol including recruitment.
Obtains informed consent.
Interviews & obtains medical & social histories.
Oversees & manages collection, maintenance, analysis & evaluation of data that will be used in grant submissions, presentations & publications.
Ensures that information is entered correctly into databases:
On a daily basis, uses a database application to enter timely and complete documentation of all encounters with patients who are users of Prentice Ambulatory Care Clinic. Produces reports and documents that summarize navigation activities in alignment with research study protocol and requirements. Adheres to all policies and procedures on confidentiality in accordance to HIPAA regulations.
Assists PI in reviewing, analyzing, interpreting, summarizing, formatting, editing, & preparing tables, charts, graphs, progress & final reports, etc.
Coordinates between sponsoring agencies, collaborating organizations &/or other research &/or educational institutions.
Connects patients to community-based programs, hospital-based support, mental health care, and direct clinical support.
Conducts outreach and develops relationships with clinic partners, local healthcare organizations and social service agencies to build the patient engagement resources that support the patient experience specific to their health and wellness needs.
Ensures that all study documents associated with current local, state, & federal regulatory guidelines, requirements, laws & research protocols are completed in a timely manner.
Orders & maintains inventory of study supplies.
Maintains both paper and computer-based records of gift cards and/or vouchers for services.
Participates in staff development, required training, and continuing education activities as required to keep skills and knowledge current.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as social or health science or related; OR appropriate combination of education and experience and 3 years' research study or other relevant experience required; OR
Successful completion of a full course of study in an accredited college or university leading to a master's or higher degree in a major such as social or health science or related; OR appropriate combination of education and experience and 1 year research study or other relevant experience.
Supervisory or project management experience required.
Must complete NU's IRB CITI training before interacting with any participants & must re-certify every 3 years.
Minimum Competencies: (Skills, knowledge, and abilities.)
Strong written and verbal communication skills.
Demonstrated ability to maintain confidentiality and privacy of health information.
Demonstrated ability to interact effectively and courteously with diverse populations in person, by phone, by text, and via email, determine the needs of patients from multicultural backgrounds and adapt communications appropriately to meet patients’ needs.
Ability to work independently and productively with frequent interruptions, in addition to contributing to a team environment.
Interest in and commitment to improving women’s health.
Preferred Qualifications: (Education and experience)
1 year experience working with patients in a clinical setting.
Bi-lingual English and Spanish speaker, with experience conducting research or clinical activities in both languages.
Experience working in women’s health.
The above qualifications plus significant experience with providing patient support in an outpatient healthcare organization.
Preferred Competencies: (Skills, knowledge, and abilities)
Comfort with text messaging, email, and other forms of electronic communication.
Health education experience and/or interest in developing health education materials.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 36720
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.