UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), a network of UW Medicine Neighborhood Clinics (UWNC) that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. UW Medicine Enterprise Access & Innovation has an outstanding opportunity for a Manager, Strategic Access Improvement. This individual will lead change management related to access improvement in support of UW Medicine's efforts to transform patient access across the enterprise. PRIMARY RESPONSIBILITIES:Lead strategic programs to optimally support the UW Medicine Patient Access strategy across the care continuum, including the design and prioritization of innovative strategies, the development and implementation of access programs, and instilling continuous process improvement to achieve organizational access targets. Manage key performance indicator trends, build/prioritize roadmap, and set goals across service lines.Create ROI analysis to support the case for change and identified process, technology, or operational changes. Gain consensus to push the change forward.Own pipeline management, ensuring adequate number of proposals are generated and evaluated to drive continued improvement.Assess, develop, and implement high-impact solutions. Measure impact and report on trends to senior leadership.Drive a culture of innovation, simplification and continuous process improvement through best practice sharing, advocacy and hands-on leadership.Chair the new UW Medicine Access Operational Committee and own underlying governance structure.Utilize Lean/Six Sigma Methodology to address specific procedural and operational improvements.Develop and maintain strong relationships with senior administrative leaders, physician leaders, patient care leaders, and clinic leaders.As directed by the Senior Director, lead a team of employees in the achievement of organizational goals. Guide, coach, direct, and develop as applicable.REQUIREMENTS:Master's degree in Business Administration, Healthcare Administration, or other healthcare related field.8-9 years of professional experience in Operational Excellence/Process Re-Engineering/Operations Management, preferably in a healthcare environment, to include: project management experience in large academic health system; demonstrated ability to plan, execute and iterate programs across multidisciplinary teams; pipeline management experience.Lean or similar work experience (Lean Six Sigma Black Belt certification preferred).Excellent written and verbal communication skills, with a track record of presenting actionable insights to senior management.Demonstrated ability to function independently in a high-impact position, with deadline and resource constraints.Demonstrated ability to partner with senior leadership (clinical and non-clinical), understand business goals, analyze opportunities and implement improvement initiatives.Proficient in obtaining, organizing, and analyzing data to make fact-based decisions and drive root cause analysis.Strong critical thinking and problem-solving skills.Demonstrated ability to communicate effectively to drive a vision for change - concept to completion.Strong understanding of access components and ways to improve access across the system.Team leadership and teamwork skills. Background in supervision and management of direct reports preferred.Ambulatory access improvement experience highly preferred.Track record of bringing innovation and continuous process improvement.Proficiency with the Microsoft Office Suite.An equivalent combination of education and experience may substitute for stated requirements.DESIRED:Passionate about operations and building processes to scale.Leads by example, creating a sense of energy, ownership, and personal commitment to the work.Deep understanding of healthcare systems & access operations.A self-starter, able to prioritize and deliver on deadlines with minimal supervision.Strategic thinker and a change agent. Provide leadership through influence in a complex, matrixed environment.Passionate about understanding the patient experience and their behavior.#PatientAccess #CareInnovation #LeanSixSigma #ContactCenter #CallCenter #AccessImprovement
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.