Reporting to the Assistant Dean of Financial Aid, the Assistant Director assists in the day-to-day Financial Aid operations for the MBA, MS, Ph.D., and EMBA programs at Columbia Business School. The Financial Aid Office handles over $90 million in loans and scholarships annually. As part of daily operations, the Assistant Director will counsel students, liaise with relevant offices in the Business School and the University, and perform other related duties as assigned. S/he is expected to manage multiple projects with changing deadlines under time constraints and pressure and oversee the work of others.
Counsels and advises prospective and current students on Financial Aid policies and procedures, Financial Aid programs, eligibility criteria, application procedures, costs, repayment plans, and related issues, providing individualized information to the individual needs and situation each student. Assists with daily correspondence to students via telephone and email.
Processes private loan applications, adjustments, reconciliation, and returns for 2,000+ students. Assists with processing of federal loan applications as needed. Manages office workflow by creating audit, compliance, clean-up, and other reporting features.
Interfaces with students to resolve issues concerning Financial Aid applications, disbursement of aid, payments, account HOLDS, and living expense refunds.
Maintains a list of Veterans applying for educational benefits to ensure correct and timely certification, monitors disbursement of Veterans benefits and acts as a general liaison with University Manager of Military and Veterans Benefits.
Liaises with the offices of central Student Administrative Services, University Financial Aid and the Office of the Registrar for the resolution of systems issues, loan origination, and disbursement issues and student billing problems. Participates in Financial Aid workshops and admissions events for prospective and admitted students.
Revamps, maintains and updates the School's Financial Aid website, scholarship applications, electronic Financial Aid application forms, acting as a liaison to the Business School technical team, Admissions Systems Analyst and Marketing and Communications teams as needed. Works closely with Assistant Dean on crafting best in class communications and messages to the students.
Oversees the counseling, processing, and awarding of all Master of Science (MS) program students seeking Financial Aid. Develops and coordinates communications to newly admitted and continuing MS students.
Documents/digitizes documentation of technical responsibilities (building electronic forms, Financial Aid To-Do List updates). Maintains a paperless office and process flow operation, online tool creation for loan repayment, tuition bill estimation, EMBA calculators, etc. Creates and maintains batch packaging and document tracking solution.
Responsible for staying current with industry knowledge and training of other office staff on all Financial Aid systems as needed.
Trains and supervises staff on Financial Aid technology matters. Provides regular training in loan certification, loan adjustments, and other administrative procedures.
Assists with other activities such as reporting and monitoring, and special projects as needed.
Bachelor's degree and/or its equivalent required. Minimum of 2-4 years related experience required.
Must be exceptionally skilled in Excel and have experience in a customer service setting. Demonstrated excellent verbal and written communication skills are needed. Must be a self-starter, and perform all duties with discretion, confidentiality and diplomacy. Must be able to communicate effectively both verbally and written with a diverse student body and across all level of the Business School and the University. Must be able to work independently, maintain confidentiality, and make decisions under pressure and exercise tact and diplomacy at all times.
Experience preferably working in a School Financial Aid office administering Title IV aid programs and dealing with graduate students.
Proficiency with Powerfaids, including administration and report modules highly desirable. Ability to operate additional Financial Aid software programs and external systems (COD, NSLDS, CPS, Drupal, Slate, ELM, etc.) and web page content management system highly desirable.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 501693
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.