The Recruitment & Outreach Coordinator provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions.
The Office of Admissions is responsible for recruiting and enrolling medical students to Feinberg School of Medicine. This is accomplished through recruiting efforts and accurate and efficient processing of admission applications. The Office of Admissions is the first point of contact for prospective students and other members of the community. Prompt, accurate and courteous communications is critical to the successful operation of this office.
The Recruitment & Outreach Coordinator will support the recruitment of exceptional students to the Northwestern University Feinberg School of Medicine.
Recommends changes and enhancements to leverage technology to best serve the greatest number of students as effectively as possible.
Researches peer and cutting-edge developments regarding technology and recommends changes and enhancements that will improve delivery of resources.
Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
Reviews processes and recommends changes and enhancements to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
Acts as liaison to IT to ensure technology systems are properly installed & maintained.
Communication, Outreach & Recruitment
Creates, updates and maintains state-of-the-art website, social networking site, chat rooms, etc. that describe, highlight and explain resources and services.
Communicates consistently and effectively with prospective students in person and via phone, email, social media, printed media, and the internet.
Supervises the planning and execution of communications and marketing for recruitment events.
Participates in developing, implementing, and supporting annual recruitment plan throughout the U.S., which includes traveling 3-5 times per year to colleges and universities, career fairs and professional conferences to promote the school.
Meets quantitative and qualitative departmental goals for inquiries, applications, admitted and enrolled students.
Analyzes program sessions and interacts with participants for purpose of gaining insight, growing and strengthening program knowledge, and optimizing the student experience.
Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program.
Collaborates with internal/external partners to implement changes designed to improve/increase program goals/objectives.
Conducts annual review of all communications at each stage of the enrollment funnel from prospect to enrollment.
Analyzes and reports effectiveness of outreach and communication plans as part of a periodic program review process.
Plans programs, meetings, workshops, trainings, and events designed to provide information, promote resources and build internal and external relationships.
Manages Admissions event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology, ensuring that all are arranged and completed in an appropriate and timely manner.
Assists with office-sponsored events (End of Year Dinner, Second Look, Interview Days, campus tours and visits, speaking engagements, etc.).
Assists with Department of Medical Education events as needed (exam proctoring, workshops, graduation, White Coat Ceremony, Arrival Week, awards ceremonies)
Internal and External Collaboration
Works collaboratively with colleagues in financial aid, advising, registrar and other campus offices to ensure a consistent and smooth transition from applicant to student.
Partners internally with FSM Admissions and faculty and consults with student affairs, academic departments, student organizations and administrative offices to exchange information related to medical school admissions.
Provides leadership for Feinberg Admissions within the institution. Establishes and maintains professional network with FSM administrators, deans, directors, and leadership.
Creates and nurtures relationships with organizations and alumni to develop a network of enthusiastic organizations engaged via active participation in the success of program.
Develops and maintains peer networks of other admissions officers at other medical schools and collaborates on best practices.
Initiates, develops and maintains partnerships with undergraduate and post-baccalaureate institutions and other organizations to facilitate and enhance student recruitment.
Develops and fosters relationships with pre-health advisors, Program Directors, and faculty for the purpose of recruiting highly qualified and diverse applicants.
Provides training and guidance to pre-health advisors through in person meetings, training sessions, and phone calls.
May participate in national and regional committees within the AAMC.
Works in the community to increase public awareness of FSM programs, success stories and opportunities.
Administers & maintains existing strategic plans.
Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations.
Identifies opportunities and strategies for short- and long-term growth and expansion of program resources, value and participation.
Reviews analytics to enhance the University’s image among prospective students in ways that lead to increased enrollment aligned with the specific goals of each medical education program.
Reviews market trends and best practices to recommend initiatives that will contribute to annual enrollment goals.
Researches, develops and implements practices and activities that enhance student centered guidance and counsel.
Researches peer, competitor, and state-of-the art developments to enhance, improve, and innovate program topics and delivery to better meet goals & objectives.
Assists prospective students with admission processes from the inquiry stage through the admitted stage – including the initial Free Application for Federal Student Aid (FAFSA).
Provides student centered guidance and counsel based on individual circumstances, preferences, etc. and in compliance with all associated policies, rules and regulations.
Verifies student credentials are complete for consideration by admissions committees.
Handles confidential student information with tact, discretion and in compliance with FERPA regulations.
Maintains a detailed knowledge of degree programs, including requirements, curriculum, policies and procedures, student and faculty accomplishments and general knowledge about FSM.
Assumes other duties and responsibilities associated with admissions counseling and recruitment which includes being the primary contact with respective programs and colleges, and a recruitment territory.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
1 year program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Extraordinary interpersonal skills; must be able to effectively communicate with a wide range of populations throughout the day, including traditional and nontraditional students, faculty, school staff and administrators, and university leadership.
Experience working in a professional setting with demonstrated ability to manage a high volume of tasks simultaneously.
Team-oriented approach and desire and ability to work closely with peers.
Sensitivity to working in a multicultural setting is imperative.
Able to use multi-line phone system required
Proficiency with Microsoft Office suite and Google suite.
Exceptional written and verbal communication skills, including proofreading and editing skills, and an excellent command of the English language and grammar.
Preferred Qualifications: (Education and experience)
Master's Degree with 5-7 years of previous job-related experience is preferred.
Academic medical center work, medical education experience, and enrollment management experience are highly desirable.
Must possess excellent communication and presentation skills.
Ability to articulate the mission of the University, and the ability to manage multiple tasks in a professional setting.
A strong work ethic and desire to work with students from diverse backgrounds necessary.
Cultural humility and willingness to adapt and learn are critical.
An understanding of social determinants of health, health disparities, community and underserved medicine are preferred.
Preferred Competencies: (Skills, knowledge, and abilities)
Knowledge of and ability to work with website design and development.
Knowledge about implementing social media strategies and efforts on an institutional level.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 36580
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.