Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Neurology. The position is located at 4488 Forest Park. This position is for the Medical School Campus.
Clerical operations for the Memory and Aging Project (MAP), a busy, internationally renowned research office.� Daily experiences include word processing and management of research files and forms.� Serves as primary back-up to receptionist including contact with Research Participants and their study partners, physicians and the public.
PRIMARY DUTIES AND RESPONSIBILITIES:
MAP Clinical Assessment Dictations: Serves as the primary liaison between the research team and the contracted transcription service (vendor) to ensure accurate, timely processing of digitally recorded research assessment summaries and accurate invoicing.� The Clinical Research Assistant I uploads digital files to the designated service and tracks receipt of transcribed summaries completed within established guidelines.� Distributes transcribed documents to appropriate clinicians for review, edits, finalizes and files them according to office protocol.� May transcribe clinician dictations during high volume periods or lapse in vendor services.� Reviews monthly invoices from the contracted dictation service for accuracy and works with the service to resolve discrepancies.
Processing of research assessment materials: Manages research documents after the completion of clinical assessment visits.� Sets up materials for research assessment “Tape Reviews” critical for study reliability. Updates demographic data in electronic systems.
General typing:� Responsible for correspondence by clinicians and other professional personnel, such as requests for participants’ medical records from private physicians, participant recruitment letters, scheduling notifications, and participant remuneration.�
Typing and Support of MAP Autopsy Program: Assists Autopsy Coordinator with correspondence and maintenance of files pertaining to autopsy.
Serve as Primary Receptionist’sBack-up: Answers and routes incoming telephone calls.� Fields questions from the public regarding MAP studies. Cross trains to set up research files for participant visits.� Partners with receptionist to check participants in and out for appointments. Assists in addressing participant needs (e.g., picking up lunches, ordering cabs, etc.).� Shares in daily office closing tasks (e.g., straightening the waiting room, cleaning coffee pots and snack table, locking doors, etc.).
General Office Support: Orders and restocks office supplies.� Responsible for shredding confidential/ protected health information for the office.� Performs errands on campus for research study coordinators.
Maintain Procedures for Research Forms: Maintain procedures for revised/modified MAP research forms in conjunction with project manager and research team members.�
Miscellaneous office duties: As needed.
High school diploma plus 1 year of customer service experience, preferably in medical environment; some college may substitute for experience
2 years of experience in healthcare/medical related office setting.
Mastery of word processing software and competency in other types of software as necessary.
Communication and word processing skills with ability to type at least 55 WPM.
Ability to function independently and as a team member.
Thorough and detail-oriented in completing tasks with high accuracy while giving highest priority to the needs of research volunteers.
Professional but friendly demeanor with interest in maintaining excellent reputation of the Center.
Discretion for sensitive duties and other confidential information.
Familiar with medical terminology, and office equipment.
The hiring range for this position is $15.85 - $19.43 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.