Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Office of the Executive Vice Chancellor and Chief Administrative Officer, reporting to the office's Chief of Staff with a dotted line reporting relationship to the Vice Chancellor for International Affairs. This position is for the Danforth Campus.
The Global Travel Safety Manager will be responsible for risk assessment, policy development, communication, training, and case management related to international University travel.
PRIMARY DUTIES AND RESPONSIBILITIES:
Develop, lead, coordinate, and participate in international health and safety- related risk management efforts and key projects associated with travel abroad. Develop, review, and initiate policies for international travel for the Washington University community, with emphasis on travel to medium and high risk international destinations. Assume responsibility for communication of aforementioned policies and updates to university constituents. Serve as point person with the International Travel Oversight Committee (ITOC), Emergency Management, University leaders, and school/department group travel coordinators on emergent and on-going needs and operations related to international travel and risk.� Serve as primary point of contact for international travel proposal review process; assess security risk and prepare for discussion and review with ITOC for approval/denial.
Communicate WashU international travel policy university-wide as the primary point of contact with school/department leaders and administrators to help ensure consistent compliance outlined procedures and protocols, including international travel registration, approval procedures, consent forms, waivers� and other documents, and other international travel risk-related initiatives. Proactively engage with designated school/department representatives responsible for outreach and education on international travel policies within their areas, with particular focus on groups with heavy international activity; prepare and conduct travel risk-related training and information sessions to schools, departments and programs, especially ahead of or immediately following important policy and procedural changes; produce materials to assist schools/departments with integration of international travel emergency information in pre-travel orientations, trainings, or documents. Serve as point of contact and administrator for WashU community regarding TravelTracker (i.e. add/delete members of ITOC General Body, TravelTracker Segmentation group, add TravelTracker Manual Trip Entry administrator users, reset MyTrips passwords, create and generate reports, etc.); maintain International Travel Resources web page.
Monitor the University’s international travel exposure, with particular attention paid to high-risk locations; develop risk mitigation plans for travel to high-risk locations in consultation with necessary parties such as Emergency Management. Coordinate with Accounts Payable department to review compliance reports for faculty/staff travel registrations to track and and address any areas of non-compliance; escalate health, safety, and security concerns to senior decision makers at the University as appropriate; pro-actively monitor international developments affecting traveler health, safety, and security, and keep abreast of international travel-related policies and issues at peer institutions. Coordinate and disseminate global travel advice and alerts from multiple sources such as International SOS (ISOS), the U.S. Department of State, the Centers for Disease Control (CDC), World Health Organization, and others.
Work with ISOS contacts for day-to-day concerns and overall adjustments and/or improvements to the WashU MyTrips TravelTracker (TT), and TravelTracker Incident Support (TTIS) systems. Manage the ISOS vendor relationship and contract in consultation with the Office of Risk Management; negotiate new products and services and conduct relationship reviews; function as the intermediary between ISOS and schools, departments and programs; collect, prepare and submit renewal travel data; drive enhancements through vendors based on frequency of reported issues; work with Office of Risk Management as appropriate to manage the GeoBlue travel insurance contract and related issues.
Serve as one of the University’s primary “first responders/authorized persons” in the event of an international crisis or incident that may affect the health, safety, and security of WashU travelers which may require communicating with and accounting for those impacted; provide timely updates to University leaders and other appropriate parties on traveler status and well-being; escalate incidents of non-response for investigation and further action as appropriate. Be “on call” 24/7 to work with WashU Emergency Management, ISOS, and necessary others to coordinate emergency responses, including case management for individual travelers; extractions, deployment of medical services, U.S. Dept. of State assistance; conduct after-action debriefing and recommend remedial measures as appropriate.
Liaise with other institutional offices and administrators, including the offices of Research and Export Control, Police Department, General Counsel, Office of the Provost and others, to ensure University compliance with extraterritorial requirements under U.S. laws, to include Title IX, the Family Educational Rights to Privacy Act, the Clery Act, the U.S. Office of Foreign Asset Control regulations, Office of the Vice Chancellor for Research/Export Control, and any applicable “study abroad” related legislation; work with Human Resources and Student Health Services to determine which program services are applicable to a given situation; participate in various committees related to the activities of students, faculty and staff to remain informed of the University’s global activities, and coordinate health, safety, and security risk mitigation oversight based on findings.
Develop productive relationships with external experts and resources including those at the U.S. Department of State, Overseas Advisory Council (OSAC), NAFSA: Association of International Educators, PULSE, and the Forum on Education Abroad; remain informed of legislative efforts, legal precedents, and best practices promulgated by professional organizations and/or implemented at peer institutions affecting health and safety of scholastic efforts abroad; initiate involvement in and represent Washington University in forums related to international travel risk, as appropriate; represent Washington University in any additional professional groups or organizations whose activities and resources are designed to benefits institutions of higher learning in their strategic planning for international travel oversight and emergency management.
Arrange meetings with ITOC executive and ITOC general body committees; prepare records of meetings, disseminate key action items, and follow-up from all ITOC meetings.
Perform other duties as assigned.
Bachelor’s Degree in International Relations, Business Administration, Emergency Management, or other related field; 2-3 years’ work experience in higher education study abroad, international project management/coordination, emergency management, or related field.
1-2 years’ experience in emergency response experience.
Familiarity with issues related to international operations.
Ability to speak a foreign language a plus.
Knowledge of other cultures valued. Experience travelling internationally.
Ability to create effective infographics.
Must possess the key attributes of an exceptional analyst: insatiable and perpetual curiosity; the drive to find answers stemming from relevant and focused lines of inquiry; creative problem solving; ability to effectively operate on the full spectrum of data, information, and knowledge; and the ability to create easy-to-understand Decision-Support Tools & Graphics to facilitate critical understanding and decision-making.
Able to recognize gaps in data and design effective collection strategies to fill gaps.
Exceptional written, verbal, and interpersonal communication skills, with effective presentation and training skills.
Equally proficient with narratives, summaries, and graphic presentation.
Demonstrated knowledge in both national and international current events, including an understanding of the potential impact on security and the affected business.
Ability to quickly assimilate new information, knowledgeable in articulating emerging threats and risks, and recommend mitigation options and alternatives.
Strong organizational skills, including the ability to manage multiple tasks or projects simultaneously; proficient with establishing priorities that are aligned with risk and urgency.
Ability to collaborate and coordinate with key stakeholders across the Department and communicate effectively with team members at all levels of the organization.
Highly motivated, positive “self-starter” able to operate with limited supervision in a small team environment.
Ability to use good judgment and discretion under stress and multitask in a fast-paced environment.
Proficient in the use of computers and software, including, but not limited to: Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), Social media applications (Facebook, Twitter, TweetDeck,etc.), various web-based applications.
Ability to quickly master various software applications.
The hiring range for this position is $60,801 - $79,092 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.